Account Receivable Analyst

Location: Charlotte, NC 28277 (100% Onsite) – 6-month contract with high possibilities of extension or conversion.

About the Role

Responsible for the daily monitoring, cash and collection management of a dedicated portfolio of customers. Improve the overall status of customer accounts by communicating with internal and external customers to increase cash flow and reduce risk by resolving root cause issues impacting customer payment.

Responsibilities

• Review assigned customer accounts, sending statements to customers, establish collaborative communication.
• Resolve and manage outstanding invoices and delinquent accounts; negotiate payment terms consistent with company practices.
• Interact with sales support, customer service, and accounts receivable in reconciling accounts.
• Serve as the escalation point for customer payment disputes; recommend write-offs, account adjustments, and reconciliation.
• Audit and analyze aging reports, track collection efforts, and initiate outside collection approaches for unresolved delinquent accounts.
• Collect overdue account balances and resolve payment discrepancies through research, communication, and follow-up with customers and/or sales teams.
• Partner with leadership to make recommendations on account management strategies.
• Research invoices for billing accuracy; audit and collaborate with internal business partners to correct disputed invoices.
• Determine root cause of disputes, report process deficiencies, and recommend & execute needed improvements.
• Respond to customer inquiries in a timely manner; maintain departmental productivity goals.
• Maintain customer contacts in collections tool.
• Research, validate, and submit customer refunds, internal write-off requests, and cash application offset requests.
• Properly document all collection activity in the AR system.

Requirements

• High school diploma or general education degree (GED).
• 1-year related experience in freight transportation, logistics, or accounting.
• Solid ability to interpret contracts and research data to determine the root cause of issues.
• 1-3 years of billing, commercial accounts receivable experience, or cash applications (desired).
• Bachelor’s degree or equivalent related work or military experience (desired).
• Advanced computer skills with an emphasis on Microsoft Office (Excel).
• Excellent organizational skills with the ability to multitask and prioritize work to meet company and departmental goals.
• Excellent verbal and written communication skills, including professional appearance, demeanor, phone etiquette, and vocabulary.

Skills

• Analytical Skills: Identifies and resolves problems, demonstrates attention to detail, and strong math aptitude. Identifies opportunities to increase accuracy and optimize resources; develops, recommends, and implements solutions. Strong aptitude for understanding and analyzing large amounts of data from multiple sources. Produces unambiguous, comprehensive, and accurate interpretations.
• Communication Skills: Writes clearly and informatively; edits work for spelling and grammar. Presents organized and thorough information and data appropriate for the intended audience. Excellent negotiation skills to deal effectively with individuals and groups within and outside the organization. Utilizes a variety of interpersonal styles and communication methods to adapt to new work structures, processes, or cultures.
• Time Management Skills: Demonstrates follow-up skills. Provides timely and professional support to all internal/external customers and vendors. Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure work is completed accurately and efficiently within an established time frame.
• Other Competencies: Self-motivated, team-oriented, consults with team members and management as needed. Works with minimal supervision. Establishes and maintains effective, collaborative work relationships both internally and externally. Maintains strict confidentiality.
• Technical Competencies: Basic knowledge of Windows applications and Microsoft Office programs (MS Project, Word, Excel, PowerPoint). Accurately inputs and retrieves information from the computer. Quickly learns and achieves proficiency in new software applications as needed. Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications.
• Other Technical / Computer Skills: Thorough knowledge of internal company software applications applicable to position/business unit. Acts as subject matter expert and provides training, troubleshooting, and other support for software applications managed by the business unit. Understands and is familiar with widely known and emerging tools, technologies, and social applications.

Pay

$21.63/hour on W2 with weekly payout.

Schedule

Monday - Friday; Morning Shift.