Account Project manger
Modern Floristry Inc is a premier floral design company based in Los Angeles, CA, dedicated to transforming spaces and moments with stunning, contemporary arrangements. Our clients love us for our creativity, reliability, and personalized approach to every event and occasion. We foster a collaborative, inspired workplace where our team's passion for beauty and excellence drives everything we do.
About the Role
Modern Floristry Inc is looking for a passionate and driven Client Account Manager to join our growing team in Los Angeles, CA! In this role, you'll be the key connection between our clients and our creative floral services, ensuring every relationship blooms. If you thrive in a fast-paced, creative environment and love building lasting client partnerships, we want to hear from you!
Responsibilities
- Manage and nurture a portfolio of client accounts to ensure satisfaction and retention
- Serve as the primary point of contact for clients, handling inquiries, orders, and ongoing communication
- Develop and present customized floral proposals and solutions tailored to client needs
- Collaborate with internal creative and operations teams to ensure seamless order fulfillment
- Identify upselling and cross-selling opportunities to grow account revenue
- Track account activity, prepare reports, and maintain accurate CRM records
- Resolve client concerns promptly and professionally to maintain strong relationships
Requirements
- 2+ years of experience in account management, client services, or a related sales role
- Exceptional communication and interpersonal skills
- Strong organizational skills with the ability to manage multiple accounts simultaneously
- Proficiency with CRM software and Microsoft Office or Google Suite
- A customer-first mindset with a proactive, problem-solving attitude
- Interest or background in floral, events, or creative industries is a plus
- Ability to work on-site in Los Angeles, CA
Benefits
- Employee discounts
- Paid time off
- 401(k) matching
- Competitive salary
- Opportunity for advancement
- Profit sharing
- Training & development