Account Project Manager

Job Summary

The Account Project Manager supports Outform’s business growth by partnering with Sales to coordinate client solutions and oversee end-to-end project execution. This role manages timelines, deliverables, and daily client communication while ensuring all work meets established standards.

Job Description

• Client Relationship Management:

  • Maintain and grow client relationships by understanding their business, organizational structures, approval workflows, deployment processes, store operations, and key calendar milestones.
  • Serve as the main point of contact during Commercial Team absences, ensuring consistent and reliable in-house client support.
  • Track approvals, manage special requests, and oversee client-supplied goods.
  • Response time & engagement - emails and meetings, on-site client visits.

• Project Leadership & Execution:

  • Own and manage full project schedules, milestone plans, and timelines.
  • Lead all key internal meetings, ensuring alignment across design, engineering, estimating, production, and other cross-functional partners.
  • Follow through on all internal team requests, ensuring deliverables are completed on time.
  • Immediately escalate risks or missed milestones, providing data-backed solutions and mitigation strategies.
  • Manage complex, multi-workstream projects that require collaboration across internal teams and external partners.
  • Track, collect, and maintain all required client deliverables.

• Production Coordination:

  • Partner closely with the production team to ensure displays are produced and shipped accurately, including verification of shipping method and required pack-out level.
  • Relay complete, accurate, and timely order details to Production to support flawless execution.
  • Serve as the communication bridge between the customer and Production, ensuring clarity and alignment throughout the process.

• Operational Excellence & Compliance:

  • Maintain internal compliance with company policies, SOPs, contract terms, designs, quotes, estimates, credit requirements, quality standards, and generate accurate client invoices once project is complete.
  • Keep all project documentation and paperwork properly organized and on file.
  • Organize and maintain client-specific materials such as planograms, store surveys, and reference documents.

Qualifications

• Client-Facing Experience:

  • Required; proven success managing complex, multi-stakeholder accounts.

• Project Management:

  • Demonstrated ability to manage complex projects, multiple workstreams, and cross-functional teams.

• Systems:

  • Excellent working knowledge of Word, Excel, PowerPoint, Teams; ERP and CRM experience; proficiency in Smartsheet (or similar project management tools) preferred.

• Communication:

  • Clear, concise verbal and written communication; professional, effective email etiquette.

• Execution & Ownership:

  • Plans, organizes, and prioritizes effectively; rigorous attention to detail; follows through on verbal and written commitments.

• Decision-Making:

  • Acts quickly, escalates appropriately, and takes a firm stand when needed without being abrasive.

• Leadership & Team Orientation:

  • Directs others, sets clear direction, and brings out the best in cross-functional partners.
  • Collaborates across functions; supports peers and leaders to achieve project outcomes.

• Education:

  • Bachelor’s degree preferred or equivalent experience.

Leadership Attributes & Personal Characteristics

• Proactivity, Agility & Learning Mindset:

  • Self-starter who brings new ideas; flexible and effective amid change and complexity.
  • Quick learner who embraces new challenges and changing priorities.

• Work Ethic:

  • Strong track record of accountability and reliability.
  • Directs cross-functional teams with clarity and drives continuous improvement.

• Listening & Empathy:

  • Seeks to understand others’ viewpoints and team challenges.

• Initiative:

  • Operates with urgency; presents problems with solutions.