Account Processor 3

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application.

About the role

Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Responsibilities

• Entering new account information
• Changing information on existing accounts
• Recording transactions
• Answering customer inquiries
• Receiving, classifying, consolidating and summarizing documents and information
• Completing reports and providing administrative support
• Customer service duties such as answering customer inquiries, resolving customer problems, and responding to customer requests for information

Requirements

• High school diploma or equivalent
• Typically three to five years of clerical and customer service experience

Skills

• Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
• Strong customer service skills
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Schedule

8am-5pm Monday-Friday Central Time

Pay

Pay Range: $20.00 - $22.50

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.