Account Performance Manager, Accounts Receivable

Who We Are

nimble solutions (“nimble” and f/k/a National Medical) is currently seeking an Account Performance Manager. This is a great opportunity to join a market-leading brand serving a high-growth end market while gaining valuable experience working closely with leadership.

What You'll be Responsible for

• People Leadership - The subject matter expert for the client account and client system, and provides high-level training on the assigned client account as necessary.
• Mentor to Accounts Receivable Representative 1 and Accounts Receivable Representative 2
• Reporting and Analytics - Runs and pulls together weekly, monthly, quarterly, etc. AR reports for clients. Reviews and analyzes reports and data to maximize efficiency and direct focus to appropriate areas of concern. Identify denial trends, report on global payer issues, and recommend recovery plans to the Assistant Director RCM Process and Expertise.
• Client and Account Performance - Experts on specific client accounts. Monitors, reports, and identifies trends for all account activity. Partners closely with the Client Management Department to proactively identify items that may lead to client risk, maintain/exceed client satisfaction, and address any questions related to AR/AR performance.

Requirements

• At least 3 years of experience in A/R, with at least 1 year in a Senior AR position
• 3+ years A/R and claims experience in the healthcare industry
• Strong analytic skills and proven success and track record of driving results and exceeding productivity targets and KPIs for clients supported
• Intermediate knowledge of Medicare, Medicaid, Private Insurance, Private Pay, Liability, and Worker’s Compensation requirements and procedures, and diagnosis and medical terminology
• Intermediate level of expertise with Microsoft Office Suite
• Knowledge of and ability to comply with HIPAA, HITECH, and patient confidentiality policies
• Intermediate knowledge of the revenue cycle is required; experience with ASC billing is preferred
• 3+ years’ experience in a variety of RCM practice management systems

Key Competencies

• Drives Results - Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readsies to take action on challenges, identifies, and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal, and leadership behavior to fit.
• Quality Decision-making - Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up and driving appropriate decisions for the organization based on sound risk/reward analysis.
• Customer Focus - Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers messaging and solutions that meet customer expectations.