Account Partner - Public Sector NGO/ Non-Profit

About the Role

Salesforce Professional Services is seeking a driven and mission-oriented Account Partner to join our Nonprofit & NGO practice. In this role, you will serve as a trusted advisor to our nonprofit and NGO customers, leading the sale of Professional Services engagements that help mission-driven organizations maximize their investment in the Salesforce platform. You will partner closely with core sales teams, delivery leaders, and customers to craft and close transformative services deals.

Key Responsibilities

• Own and grow a portfolio of Professional Services opportunities across a defined set of NGO and nonprofit accounts
• Develop and execute account-level services strategies aligned to customer transformation goals and Salesforce product adoption
• Lead discovery and scoping conversations to understand customers' business challenges, technical landscape, and success criteria
• Create and present compelling services proposals, Statements of Work (SOWs), and delivery roadmaps tailored to NGO mission objectives
• Build and maintain executive-level relationships with key stakeholders at customer organizations, including CxOs, IT leaders, and program directors
• Collaborate with Salesforce Account Executives, Solution Engineers, and Customer Success teams to drive pipeline and close services deals
• Partner with Delivery Managers and Practice Leaders to ensure successful engagement handoffs and customer satisfaction
• Accurately forecast services bookings and maintain pipeline hygiene in Salesforce CRM
• Stay current on Salesforce product innovations, including Nonprofit Cloud, Program Management Module (PMM), and Nonprofit Success Pack (NPSP)
• Serve as a subject matter advocate for the NGO segment, contributing to internal knowledge sharing, best practices, and go-to-market initiatives

Required Qualifications

• 7+ years of experience in professional services sales, consulting, or account management
• Demonstrated experience working with nonprofit or NGO organizations, including a strong understanding of the sector's funding models, mission priorities, operational challenges, and constituent engagement strategies
• Proven track record of meeting or exceeding services revenue targets in a quota-carrying role
• Experience structuring and selling complex, multi-phase professional services engagements
• Strong executive presence with the ability to communicate value and influence decisions at the C-suite level
• Exceptional written and verbal communication, presentation, and negotiation skills
• Ability to collaborate cross-functionally in a highly matrixed, fast-paced environment
• Bachelor's degree or equivalent experience
• Ability to travel 25-50%

Preferred Qualifications

• Experience with Salesforce Nonprofit Cloud, NPSP, or Program Management Module (PMM)
• Salesforce certifications (e.g., Salesforce Certified Administrator, Nonprofit Cloud Consultant)
• Familiarity with grant management, fundraising platforms, or case management systems common in the NGO space
• Prior experience at a system integrator, consulting firm, or enterprise software company serving the nonprofit sector
• Understanding of government-funded NGO compliance requirements (e.g., USAID, UN, global health organizations)

What We Offer

• Competitive base salary + performance-based incentive compensation
• Opportunity to work at the intersection of technology and social impact
• Access to Salesforce's world-class training and enablement resources
• Collaborative and inclusive team culture
• Salesforce's 1:1:1 philanthropic model — giving back is core to who we are

About Salesforce Professional Services

Salesforce Professional Services partners with customers to accelerate business value and drive transformation on the world's #1 CRM platform. Our NGO practice is dedicated to empowering nonprofit and mission-driven organizations to better serve their beneficiaries, donors, and communities through innovative technology solutions.