Account Parking Lead

Job Summary

The Parking Account Lead is responsible for overseeing daily parking operations for an assigned account, ensuring smooth valet and self-parking services while delivering exceptional customer service. This role serves as the on-site supervisor, leading frontline parking staff, supporting valet operations, and acting as the primary point of contact for clients and customers.

Responsibilities

• Supervise and coordinate daily parking and valet operations for assigned account
• Train and support parking attendants and valet staff to ensure service standards are met
• Oversee valet operations, including vehicle flow, key control, and safety procedures
• Provide excellent customer service by assisting guests, addressing concerns, and resolving issues promptly
• Safely operate customer vehicles, including manual (stick shift) transmissions
• Avoid compliance with company policies, client requirements, and safety regulations
• Utilize computer systems to manage reports, schedules, parking logs, and operational data
• Maintain staff performance and provide coaching or corrective feedback as necessary
• Communicate effectively with clients, management, and team members
• Assist with payroll timekeeping, scheduling, and coverage as needed

Qualifications

• Required prior parking operations experience, including valet service
• Must be able to drive manual (stick shift) vehicles
• Strong computer skills, including basic reporting and system navigation
• Excellent customer service and interpersonal skills
• Leadership or supervisory experience preferred
• Ability to work in a fast-paced, customer-facing environment
• Strong problem-solving and decision-making skills
• Valid driver’s license with a clean driving record

Physical Requirements

• Ability to stand, walk, and drive for extended periods
• Ability to lift up to 50 lbs as needed
• Ability to work outdoors in various weather conditions

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit www.abm.com.