Account Operations Specialist

About the role

MegaCorp Logistics is a fast-growing third-party logistics company, ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team.

Responsibilities

• Assist Account Manager with carrier relationships and selection
• Negotiate rates and schedule shipments
• Use HERO software for tracking and management
• Maintain contact with carriers for smooth delivery
• Review carrier performance for future shipments
• Act as liaison between clients, carriers, and shippers
• Track changing rates and choose the best deal
• Resolve in-transit issues and ensure on-time delivery
• Track and document shipment costs
• Handle customer claims and payment issues
• Enter and update shipment info in software

Qualifications

• High school diploma or GED required; bachelor's degree preferred
• 1+ year in freight brokerage or logistics preferred

Skills

• Strong customer service and communication skills
• Detail-oriented with the ability to multitask
• Motivated and thrives in a fast-paced environment
• Quick learner and problem solver

Training

• Hands on learning with current broker team
• Peer mentorship
• Operational excellence reviews
• 2 week new hire training

Benefits

• Commission on Account
• Medical, dental, vision, and life and disability insurance
• 401(K) matching
• Birthday celebrations
• Health and wellness initiative including gym membership
• Annual parties
• PTO and Flex holidays
• Company sponsored outings

Hourly Full Time Position with commission — $36,000 - $36,000 USD