Account Operations Representative

Responsibilities

• Leverage operational expertise to customize and own the account treatment strategy by developing and executing the account support plan
• Be a trusted collaborative partner for sellers by providing operational expertise throughout the customer journey (Pre-Sales, coordinate delivery, Post sale activities) to enhance sales productivity
• Manage operational aspect of opportunities through the opportunity lifecycle, remove roadblocks to accelerate billings
• Establish and maintain strong customer relationship with key technical and operational counterparts within the accounts to capture customer operational profile to provide effortless customer experience
• Provide differentiated support by understanding customer needs, Test & Measurement business model, offerings, and capabilities
• Apply commercial acumen to capture buying cycle insights (lead discovery engagements with the customer to capture funding source, procurement process, and approval process)
• Responsible for managing customer assets and entitlements
• Identify opportunities to drive velocity and remove roadblocks through the customer engagement process
• Proactive opportunity and project management with cross functional teams to streamline customer experience and maximize revenue
• Provide inputs into the Quarterly business reviews and score card reviews

Requirements

• Bachelor’s degree in Business Administration, Engineering, or related field
• 5+ years of experience in a support role within Sales or Operations functions
• Fluent English and other European language competency
• Possess the ability to build strong partnerships both internally and externally
• Strong communication skills, including the ability to deliver crisp, concise verbal and written updates

Preferred Qualifications

• Effective in building relationships, collaborating, influencing others
• Possess an analytical, problem-solving and a growth mindset
• Experience with a CRM system, strong excel skills, PowerPoint, MS office skills
• Effective time Management skills and a self-starter attitude
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed