Account Manager with Security Clearance

About the role

Lead execution of the NIH fire alarm and fire sprinkler service, inspection, and testing program
Coordinate and oversee ITM activities across multiple buildings and systems
Ensure compliance with contract requirements, NFPA standards, and NIH-specific procedures
Coordinate service scheduling, staffing, and resource allocation in collaboration with service managers and coordinators
Monitor performance metrics, service completion, and deliverables
Oversee issue resolution, corrective actions, and follow-up work
Support contract modifications, task orders, and scope changes
Coordinate inspections, audits, and reviews with NIH representatives and AHJs
Ensure accurate documentation, reporting, and record retention in accordance with federal requirements
Support invoicing, contract closeout, and performance reporting
Lead internal coordination between service, inspection, engineering, and compliance teams
Identify opportunities to improve service efficiency, compliance, and customer satisfaction.

Responsibilities

• Lead execution of the NIH fire alarm and fire sprinkler service, inspection, and testing program
• Cookordination and oversight of ITM activities across multiple buildings and systems
• Ensure compliance with contract requirements, NFPA standards, and NIH-specific procedures
• Cookordination of service scheduling, staffing, and resource allocation in collaboration with service managers and coordinators
• Monitoring of performance metrics, service completion, and deliverables
• Overseeing issue resolution, corrective actions, and follow-up work
• Supporting contract modifications, task orders, and scope changes
• Cookordination of inspections, audits, and reviews with NIH representatives and AHJs
• Ensuring accurate documentation, reporting, and record retention in accordance with federal requirements
• Supporting invoicing, contract closeout, and performance reporting
• Leading internal coordination between service, inspection, engineering, and compliance teams
• Identifying opportunities to improve service efficiency, compliance, and customer satisfaction

Requirements

• 7+ years of experience with a Bachelors Degree (Preferred)
• 10+ Years of experience with an Associate's Degree
• 12+ years of experience with a HS Diploma

Qualifications

• Strong understanding of federal service contracts and compliance-driven environments
• Ability to lead complex, multi-site ITM programs
• Strong organizational, planning, and coordination skills
• Ability to manage multiple priorities and high service volumes
• Ability to work under pressure in high-visibility federal environments
• Strong communication and stakeholder management skills
• Customer-focused mindset with attention to detail and compliance
• Ability to coordinate cross-functional teams and resources
• Strong problem-solving and decision-making skills

Skills and Competencies

• Experience managing federal customers or programs
• Experience overseeing fire alarm and fire sprinkler service, inspection, and testing programs
• Knowledge of applicable NFPA standards (including NFPA 72 and NFPA 25)
• Experience coordinating large-scale service contracts or programs
• Valid driver's license with acceptable driving record
• Ability to meet federal background, clearance, and site access requirements

Benefits

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid-time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Qualifications

• Experience managing federal customers or programs
• Experience overseeing fire alarm and fire sprinkler service, inspection, and testing programs
• Knowledge of applicable NFPA standards (including NFPA 72 and NFPA 25)
• Experience coordinating large-scale service contracts or programs
• Valid driver's license with acceptable driving record
• Ability to meet federal background, clearance, and site access requirements

Preferred Qualifications

• Experience supporting NIH, HHS, VA, DoD, or similar federal agencies
• Familiarity with federal reporting, compliance, and audit processes
• NICET II certification in Fire Alarm or Automatic Sprinkler Systems (preferred)
• Experience managing multi-year, multi-site federal service programs
• Experience coordinating AHJ and federal inspections

Working Conditions

• Combination of office base with field work up to 5%
• Regular interaction with NIH facilities and federal stakeholders
• May require travel within the NIH campus or regional facilities
• Flexible hours to support program demands and federal deadlines

Abilities

• Exposure to computer screens for an extended period of time
• Sitting for extended periods of time
• Reach by extending hands or arms in any direction
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard
• Listen to and understand information and ideas presented through spoken words and sentences
• Communicate information and ideas in speaking so others will understand
• Read and understand information and ideas presented in writing
• Apply general rules to specific problems to produce answers that make sense
• Identify and understand the speech of another person

Pay Range

USD $112,800.00 - USD $169,200.00 /Yr.