Account Manager (Water Management)

About the role

Lead end-to-end delivery of water management services for hospitals and/or hospitality from initiation through closeout. Drive client retention by fostering strong relationships, ensuring consistent delivery of value, and proactively addressing client needs. Serve as the primary client contact, ensuring stakeholder alignment and satisfaction throughout the project lifecycle.

Coordinate with engineering teams, water quality specialists, and infection control professionals to implement site-specific water management programs. Ensure all projects meet healthcare and/or hospitality water safety standards, including CDC and ASHRAE guidelines. Manage the end-to-end contract renewal process, including drafting documentation, reviewing scope with clients, leading negotiations, and ensuring purchase order delivery.

Responsibilities

• Develop detailed project execution plans in alignment with the scope of work and in coordination with site-level points of contact.
• Identify project risks (technical, operational, or regulatory) and develop mitigation strategies.
• Ensure complete and accurate project documentation and compliance with healthcare water safety standards.
• Support hospital and hospitality staff education on water management program implementation, monitoring, and maintenance.
• Review audit reports generated by the quality team and address findings with the client.
• Prepare and present progress reports, performance metrics, and final deliverables to leadership.
• Manage relationships with third-party vendors and subcontractors as required.
• Conduct water management program development, Legionella risk assessments, water system commissioning, and emergency response planning for water contamination incidents.

Requirements

• Bachelor’s degree in Engineering, Environmental Science, Project Management, or related field.
• 2–5 years of experience managing technical or environmental projects (preferably in healthcare facilities).
• Proven experience delivering complex, multi-stakeholder projects on time and in alignment with the scope of work.
• Experience managing contract renewal processes and developing client retention strategies.
• Knowledge of hospital infrastructure systems (e.g., potable water, cooling towers, steam, HVAC).
• Familiarity with ASHRAE 188, CMS Legionella requirements, and related water safety standards.
• Excellent communication, organization, and leadership skills.
• Proficiency in project management tools.

Preferred Qualifications

• PMP or equivalent project management certification.
• Experience working with infection prevention, facilities management, or environmental health teams in hospitals.
• Understanding of water testing, treatment, and Legionella risk management practices.

Work Environment & Travel

• Frequent travel to client sites within the Houston, TX metro area; occasional overnight travel may be necessary.
• Professional attire (coat and tie or equivalent) is expected; PPE may be required depending on site conditions.
• Physical activity may include walking, climbing stairs or ladders, and lifting up to 25 pounds.

Core Competencies

• Strategic and analytical thinking
• Strong interpersonal and stakeholder management
• Attention to regulatory detail and compliance
• Technical literacy in water systems
• Adaptability in dynamic healthcare environments