Account Manager, Voice Collaboration (Remote if local to the northeast)

This position is a strategic member of AVI-SPL’s Voice Collaboration team, accountable for supporting the design, sale, and support of collaboration platforms including Microsoft, Cisco, Zoom, and select UCaaS/CCaaS solutions (Ring Central, Vonage, 8x8, Five9, Genesys, Nice, Avaya, Mitel). The role ensures coordination between internal stakeholders, sellers, and partner teams to drive effective planning, implementation, and lifecycle management of key processes, product development, and service delivery.

Responsibilities

• Accelerate demand generation, sales pipeline growth, and marketing programs to expand market share in target markets.
• Support frontline sales managers in executing UCC Cloud go-to-market strategies and establishing sales coaching programs.
• Support buying and selling processes at all stages, from lead generation through win/loss, focusing on customer experiences and lifecycle activities.
• Partner with collaboration solution partners (Microsoft, Cisco, Zoom) and UCaaS/CCaaS providers to promote Cloud sales and develop co-sell activities driving new opportunities.
• Generate leads and support growth in voice, contact center, and related technologies while meeting deadlines.
• Hunt for new opportunities and build relationships with key partner suppliers to drive net-new leads.
• Manage business reporting, leadership activities, and pipeline accuracy within internal systems.
• Support training, content, sales messaging, processes, and tools for the sales force.
• Coordinate Customer Experience programs for UCC Platform Products, Voice, and Phone projects to promote adoption, expansion, and renewal.
• Support global capabilities in UCC Cloud, including licensing design, quoting, and buying processes across all locations.
• Host regular meetings with internal stakeholders to ensure alignment with UCC Practice strategy.
• Attend meetings with voice collaboration and service sales teams to manage opportunities and drive demand.
• Provide leadership to ensure business outcomes, user experience, and ongoing adoption for AVI-SPL and its customers.
• Perform other duties as assigned.

Requirements

• Ability to lead individually and contribute within a team across functional disciplines.
• Strong written and oral communication skills, with professional interpersonal and relationship-building abilities.
• Strong business acumen and credibility at the CxO level.
• Ability to multi-task, prioritize, manage time, and work self-directed.
• Deep knowledge of collaboration platforms (Microsoft, Cisco, Zoom) and UCaaS/CCaaS solutions (Ring Central, Vonage, 8x8, Five9, Genesys, Nice, Avaya, Mitel), both technical and sales-related.
• Leadership and management skills in a team-oriented, collaborative environment.
• Exceptional strategic thinking and structured problem-solving skills.
• Technical aptitude and self-driven learning in UCC, IT, Audio/Visual, Collaboration, and Meeting space technologies.
• Intimate knowledge of regional differences supporting international deployments.
• Proficiency with Microsoft Office (Word, Excel, Outlook), Microsoft Project, and Adobe Acrobat.

Qualifications

• Minimum of a 4-year degree or comparable industry experience.
• Experience working with international accounts/program deployments preferred.
• Relevant Microsoft, Cisco, Zoom, and/or Google certifications (especially sales-focused) preferred.
• Sales and sales support experience preferred.
• 5+ years of experience in UCC, AV technology, or Enterprise Technology management preferred.

Working Environment

The role operates in a professional office environment using standard office equipment such as computers, phones, photocopiers, and filing cabinets. The work environment is generally moderate in noise (inter-office conversations and equipment).

Physical Requirements

The position requires sitting, walking, standing, talking, hearing, and using hands repetitively to operate office equipment. Reasonable accommodations may be made for individuals with disabilities.

Pay

Base salary range: $65,000 – $90,000, plus uncapped commissions. Actual compensation will depend on experience, skills, and location.