Global Account Manager (Remote, Northeast)

Key Responsibilities

• Manage the growth, adoption, and overall health of the Dynatrace platform within assigned accounts on a global scale, collaborating closely with local sales, engineering, and support teams across various GEOs.
• Create holistic, multi-year strategic account plans (2-3 year horizon) outlining key initiatives that drive customer success, cloud modernization, and strategy realization.
• Develop, nurture, and maintain long-term, trusted-advisor relationships with C-level executives, decision-makers, and key stakeholders across the customer's global business units.
• Drive ARR & Consumption: Mobilize and execute a comprehensive, end-to-end "land, adopt, consume, and expand" strategy to drive continuous Annual Recurring Revenue (ARR) growth.
• Drive ARR & Consumption: Mobilize and execute a comprehensive, end-to-end "land, adopt, consume, and expand" strategy to drive continuous Annual Recurring Revenue (ARR) growth.
• Execute a comprehensive, end-to-end "land, adopt, consume, and expand" strategy to drive continuous Annual Recurring Revenue (ARR) growth.
• Leverage the full strength of Dynatrace’s services, support, partner channels, and hyperscaler ecosystems (AWS, Azure, GCP) to expand our footprint through innovation and collaboration.
• Influence, inspire, and lead a highly virtual, matrixed team of resources across various LoBs, functions, and global geographies.

Minimum Requirements

• HS diploma or GED.
• A minimum of 7+ years of experience in closing enterprise software sales.

Preferred Requirements

• Industry Expertise: You have worked with G500 banking, finance, or insurance customers as a Global Account and Relationship Manager.
• Global Enterprise Selling: Extensive enterprise selling experience in large global accounts at the executive level.
• Complex Deal Execution: A successful track record of handling large, complex deal negotiations and global contracts.
• Federated Leadership: You have previously stood as a primary account manager or team leader for a large, globally federated enterprise working with multiple business units (influencing governance and policy is a massive plus!)
• Trusted Advisor: You can navigate across the business and the customer in a consultative approach, establishing credibility quickly with senior-level executives across organizations.
• Domain Knowledge: You understand the Observability, Security, and/or technology-as-a-service space (IaaS, SaaS, PaaS).
• IT Ecosystem Fluency: Deep knowledge of the IT ecosystem in large, global enterprises.