Account Manager, Video Solutions

Allbridge is the leading supplier of world-class connected technology solutions, services, and support for high-density properties. With over 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms across 8,000 properties in North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties.

About the role

The Account Manager, Video Solutions will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. This inside sales role involves driving new customer acquisition, retaining current customers, and developing innovative solutions to enhance our product and service. You will make dozens of calls per day, work with partners, generate interest, qualify prospects, and close sales. Strong knowledge of all facets of the construction process is beneficial.

Responsibilities

• Successfully generate a consistent pipeline, achieve growth, and hit sales targets by leveraging existing relationships and creating new ones.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Utilize virtual and face-to-face meetings to build relationships with new customers.
• Ensure all leads are well-qualified by identifying the correct decision-makers.
• Advise customers on suitable product selection based on their needs and specifications.
• Research and understand our product line, including each product’s function and purpose, to confidently upsell compatible products.
• Maintain long-lasting relationships with existing customers through exceptional after-sales service.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Showcase the company’s strengths and highlight our brand by emphasizing the unique characteristics of our offerings.
• Participate in weekly meetings to discuss benchmarks and personal as well as team goals for the upcoming week.
• Maintain an organized workspace and properly file documents, updates, and product information for easy reference.
• Ensure accurate data entry in our CRM system.
• Integrate Allbridge’s core values into everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.
• Accept ownership and responsibility for position responsibilities, striving to deliver results that establish high standards, credibility, and quality performance.

Requirements

• Minimum of 5 years of experience in both inbound and outbound lead-to-closure execution in video solutions (DIRECTV, Dish, or Cable).
• Strong prospecting, territory planning, and team-selling experience.
• Knowledge of the sales process from initiation to close.
• Previous experience in outbound call centers, inside sales, or related sales experience preferred.
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred.
• Ability to analyze the market and target potential clients.
• Establish and maintain strong customer relationships.

Qualifications

• Bachelor's degree in business administration or management, marketing, or a related field is preferred.

Benefits

• Comprehensive medical and prescription options, dental, orthodontics, and vision plans.
• Rich HSA company-funded options and flexible spending accounts.
• 100% company-paid premiums for short-term disability, life, and accidental death and dismemberment insurance.
• Supplemental insurance plan options.
• 401(k) profit-sharing retirement plan.
• Flexible paid time off after 60 days of employment.
• Paid holidays, per the Employee Handbook.
• Great workplace culture that embodies our values.