Account Manager-Verification Services

Lumelight is an integrated workplace administration and compliance business. We serve the brokers and third-party administrators who support employers in the complex, crucial areas of benefits design, compliance and administration. We handle the complexities of benefits compliance and administration, empowering you to focus on what you do best.

About the role

Reporting to the Manager, Verification Services, individuals in this role are responsible for serving Lumelight clients and partners, managing client relationships, coordinating resources, overseeing project timelines, and ensuring high-quality deliverables from project kickoff through completion. This position is client-facing while also working closely with the rest of the Operations Team and other departments to ensure that everything we do is for the betterment of our clients. This position is remote within the continental United States.

Responsibilities

• Plan, coordinate, and track client projects and deliverables to ensure timelines, milestones, and quality standards are consistently achieved.
• Gather, review, and process all required client onboarding and implementation materials to support successful project execution and delivery.
• Serve as the primary liaison between clients and Lumelight, building strong relationships through a clear understanding of client goals, business needs, and expectations.
• Communicate effectively with clients and their representatives by facilitating meetings, responding to inquiries, providing status updates, and delivering project reports.
• Partner closely with the Data Team to ensure accurate data collection, analysis, and timely completion of client deliverables.
• Collaborate with cross-functional teams throughout the audit process to ensure alignment, transparency, and successful project outcomes.
• Monitor project progress, identify risks or potential issues, and proactively communicate solutions to maintain project success.
• Ensure all client deliverables are accurate, complete, and meet established quality and service standards.
• Maintain detailed project documentation, client records, and communication logs in accordance with company processes and procedures.
• Support continuous improvement initiatives by identifying opportunities to enhance client experience, operational efficiency, and team effectiveness.
• Perform other duties and special projects as assigned.

Requirements

• High School Diploma (College preferred).
• Minimum of 1-3 years of experience in client services, account management, project coordination, customer support, or a related field. Experience in health benefits, insurance, healthcare, or professional services is preferred but not required.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing.
• Demonstrated ability to deliver exceptional service and support to clients with complex needs while managing multiple priorities.

Skills

• Superior problem-solving ability, preferably within a customer environment.
• Superior account management, time management, and organizational skills, with the ability to quickly adapt to multiple priorities.
• Strong analytical and critical thinking ability.
• Excellent written and verbal communication.
• Demonstrated relationship-building skills, including engaging, persuading, debating, and gaining credibility with key parties involved throughout the audit process.

Work Environment

This position is remote within approved Lumelight states. This job operates in a professional office environment, whether in person or remotely. This role routinely uses standard office equipment such as computers, phones, and printers. Equipment will be provided to you.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Schedule

Monday through Friday, 40 hours a week, following an agreed-upon schedule. Extended hours and/or weekends will be required during the busiest season of ACA reporting, which mainly occurs in the first quarter of the calendar year.

Travel

Minimal travel is required.

Benefits

• Medical, Dental, and Vision Benefits
• Health Savings and Flexible Spending Account Options
• 401(k) with Automatic Company Contribution
• Employee Assistance Program
• Company-paid Life and Disability Insurance
• Paid Time Off

We are currently recruiting from the following states: Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Pennsylvania (PA), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), and Utah (UT).