Account Manager - Trust Commerce

About the role

The Account Manager is responsible for maintaining and growing long-term relationships with enterprise healthcare clients and partners, identifying new revenue opportunities, retaining existing relationships, and increasing engagement with key stakeholders. The Account Manager fulfills these objectives by combining communication, commercial acumen, consultative selling, and relationship management skills. The Account Manager proactively builds relationships and influence across operational decisionmakers and executive leadership and is accountable for achieving assigned revenue growth and retention objectives. TrustCommerce, founded in 1999, is now a part of RevSpring Inc.

Responsibilities

• Ensure partners’ and clients’ needs are addressed efficiently; collaborate across internal departments to ensure clients receive the highest level of service and support.
• Drive coordination and accountability for strategic initiatives, project requests, and discussions with internal subject matter experts.
• Consult with clients regarding business-critical needs, making recommendations to clients or to internal teams based on knowledge, previous experience, and judgment.
• Proactively monitor relationship health and retention risks and lead periodic client business reviews with cadence tailored to account size, complexity, and needs.
• Manage contractual obligations and advocate for assigned accounts and the company.
• Lead contract renewals and commercial negotiations in collaboration with leadership, Legal, and Finance.
• Review invoices for accuracy and assist with outstanding payments as needed.
• Present relevant new products, services, enhancements, and partnerships to clients.
• Establish and maintain positive rapport with an assigned group of existing clients and gather knowledge of each client’s business priorities, products, services, and methods of accepting payments to foster solid, productive relationships.
• Focus on a portfolio of clients and resellers using the TrustCommerce payments solution.
• Proactively build relationships and influence with operational decisionmakers through executive leadership across the Revenue Cycle, Treasury/Finance, and IT organizations.
• Manage day-to-day business needs of all account relationships within an assigned portfolio through verbal and written communication and onsite client visits as necessary, while taking ownership of relationship outcomes.
• Develop and maintain a strategic account plan for every assigned account, documenting key stakeholders, client priorities, retention risks, and growth opportunities.
• Maintain comprehensive knowledge of TrustCommerce products and services and changes within the payment processing industry; develop working awareness of company’s solutions to recognize opportunities and engage appropriate specialists.
• Achieve assigned revenue growth and retention objectives and maintain accurate opportunity information and forecasts in Salesforce.

Requirements

Skills

• Must thrive in a fast-paced, dynamic, and diverse environment.
• Excellent written, presentation, and verbal communication skills.
• Detail-oriented team player with excellent interpersonal skills, good organizational, planning, presentation, and problem-solving skills.
• Ability to clearly summarize and consolidate complex information from multiple sources and professionally convey concepts verbally and in writing.
• Demonstrated ownership, commercial acumen, and ability to influence operational and executive stakeholders internally and externally.
• Ability to develop and execute strategic account plans, identify expansion opportunities, and lead commercial renewal discussions.
• Proficient in Microsoft PowerPoint, Excel, Word, and Salesforce.
• Understanding of transaction processing and integrated payments; PCI DSS knowledge preferred.
• Self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals.
• Willing to go the extra mile.
• Maintain high energy level, creating comfortable rapport with clients, partners, and internal team members.

Education

Four-year Bachelor’s Degree from college/university required.

Experience

• Minimum 5 years of relevant experience in payment processing, merchant services, integrated payments, healthcare financial services, or related fields, including business development and/or client relationship management.
• Minimum 2 years of experience managing partner and/or client relationships.

Travel

Travel of up to 20% may be expected for client visits, business reviews, and internal meetings.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to stand and walk.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.