Account Manager - Transportation - Commercial Insurance

Job Responsibilities

• Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making
• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
• Provides a high level of support to Producers in obtaining, maintaining, and expanding business
• Makes appropriate recommendations to clients in response to changes in the insurance industry without manager approval
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve
• Negotiates with underwriters and carriers
• Troubleshoots claims and billing issues
• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals
• Identifies and follows-up on cross-selling opportunities when appropriate
• Manages, organizes, and conducts client meetings when necessary
• Affirmatively documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary
• Ensures the accuracy of data in those systems
• Travels on company business as required
• Prepares reports for management as required
• Supports, mentors, and trains lower level Account Managers and Assistant Account Managers, as necessary
• Attends industry-related continuing education training and courses

Qualifications

• Requisite insurance license
• A high school diploma required; some college preferred
• Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Ability and willingness to utilize company’s computer system and software
• Strong typing skills with an ability to compose clear and concise letters
• Understanding of policy forms and coverage descriptions
• Organizational skills required
• Willingness to attend educational classes desired
• High attention to detail essential

Pay

The expected salary range for this position is $65,000 to $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

Benefits

HUB International offers comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.