Account Manager Trainer

What You'll Do

• Design & Deliver Training Programs
• Develop and facilitate training programs for Account Managers and other client-facing team members.
• Ensure employees understand the people, processes, systems, and skills needed to succeed in their roles.
• Coach & Develop Talent
• Provide ongoing coaching through one-on-one sessions, group workshops, and performance-based development initiatives.
• Help employees build confidence, strengthen skills, and improve results.
• Partner Across the Business
• Collaborate with department leaders to identify development opportunities, address skill gaps, and align training initiatives with business objectives.
• Measure Training Effectiveness
• Track participation, performance, and business impact. Use data and feedback to continuously improve training programs and share insights with leadership.
• Maintain Compliance & Standards
• Ensure all training content remains aligned with company policies, industry requirements, and applicable regulations.
• Drive Continuous Improvement
• Stay informed on learning and development best practices and continuously enhance training programs to maximize effectiveness and engagement.

What You'll Bring

• Strong communication, facilitation, and presentation skills
• Excellent organizational, project management, and prioritization abilities
• Experience developing and delivering training programs for client-facing teams
• Ability to build strong relationships and influence across departments
• A proactive, solutions-oriented approach to learning and development
• Alignment with ATG's GRIT values and enterprise mindset

Key Areas of Training Responsibility

• Client Relationship Management
• Train Account Managers To Build consultative, long-term customer relationships
• Serve as trusted advisors and primary points of contact
• Maintain consistent communication and engagement
• Deliver exceptional customer experiences through accountability and ownership
• Renewals, Growth & Revenue Retention
• Develop Account Managers' Ability To Manage renewals proactively and accurately
• Identify opportunities for upselling and cross-selling solutions
• Communicate the value of ATG services and offerings
• Support customer retention and long-term account growth
• Proactive Account Management
• Coach Team Members On How To Anticipate customer needs and identify potential risks
• Address challenges before they escalate
• Maintain a consistent follow-up cadence
• Drive customer satisfaction, engagement, and loyalty
• Account Manager Enablement
• Ensure Account Managers Have The Knowledge Needed To Stay current on Autodesk products, licensing models, pricing, and promotions
• Guide customers through solution selection and licensing decisions
• Identify opportunities to maximize customer value and adoption
• Position ATG as a trusted industry partner

Benefits That Work for You

• Health & Wellness
• Multiple medical plan options
• Dental and vision coverage
• Mental health and wellness resources through Bennie Financial Well-Being
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) with up to a 4% company match after 90 days
• Voluntary life, AD&D, disability, and supplemental health coverage

Additional Perks

• Three weeks of PTO
• Paid holidays and your birthday off
• Two paid volunteer days each year
• Professional development reimbursement
• Access to GreaterU for ongoing learning and growth
• Four-week paid sabbatical after six years of service
• Additional discounts and benefits through the Bennie Marketplace

Equal Employment Opportunity

ATG USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.