Account Manager, Tiers

ITW (Illinois Tool Works Inc.) is a Fortune 300 company and one of the world’s leading diversified manufacturers of specialized industrial equipment, automotive components, consumables, and related service businesses. With operations in 55 countries and over 43,000 employees, ITW businesses serve local customers globally. The company is built on the ITW Business Model, which includes the 80/20 Front to Back Process, customer-back innovation, and a decentralized entrepreneurial culture. The Seats & Motion Division within ITW Automotive delivers precision-engineered plastic solutions to global OEMs and Tier suppliers, focusing on passenger seating, comfort, and operational excellence.

About the role

The Account Manager will report to the Global Sales Manager and be responsible for sales and account management for major OEM and Tier customers. This role focuses on growing existing accounts, developing new business, and establishing strong customer relationships while driving innovation and growth opportunities.

Responsibilities

• Establish goals for customer penetration and pipeline development to drive growth with core products, in collaboration with the Global Sales Manager.
• Work closely with the Global Sales Manager to achieve sales strategies and customer targets.
• Meet or exceed annual Sold Order and Material Margin targets.
• Conduct market research, leverage local market knowledge, and maintain competitive benchmarking to identify growth opportunities and expand product offerings.
• Develop and maintain strong relationships with key accounts, OEMs, Tier suppliers, and decision-makers across engineering, purchasing, quality, planning, and leadership functions.
• Identify customer-back innovation opportunities and partner with the Innovation Team as needed.
• Lead RFQ activities, coordinate cross-functional teams, and ensure customer commitments are met on time and within budget.
• Support successful program launches from RFQ through SOP and maintain customer satisfaction during post-SOP production.
• Manage and review customer contracts in partnership with the ITW Legal Department.
• Travel throughout the assigned territory to engage with customers, solicit orders, and negotiate prices and delivery terms.
• Prepare customer reports, internal updates, business reviews, pipeline reports, and market intelligence summaries.
• Demonstrate leadership that fosters a high-performance, collaborative, and results-oriented culture aligned with ITW values.
• Perform other tasks and duties as assigned.

Requirements

• Bachelor’s degree (B.A./B.S.) in Engineering or equivalent experience; Master’s degree preferred.
• Minimum of 5 years of sales experience in the automotive industry, with proven product knowledge, including plastic fasteners.
• Ability to develop budgets and product forecasts aligned with Annual Plan and Long-Range Plan objectives.
• Proven ability to adapt to changes in the business or its environment.
• Knowledge of 80/20 Toolbox principles or demonstrated ability to focus and prioritize tasks.
• Excellent interpersonal, communication, presentation, and collaboration skills.
• Strong computer skills, including proficiency in Microsoft Excel, Word, and PowerPoint.
• Willingness to travel primarily domestically (25-50%) and occasionally internationally.
• Valid driver’s license and good driving record.