Account Manager, Territory

Key Responsibilities

• Achieve sales and gross profit goals within a defined territory and/or market by proactively seeking new business opportunities within existing customer base & new leads.
• Works closely with assigned, existing, and potential customers in a defined territory.
• Maintains customer relations & files (current quotes, correspondence, plans, problems, etc.) and updates customer information in the computer system.
• Enters quotes and orders into the computer system while on the phone with the customer.
• Advises District Sales Managers (DSMs) of all pending quotations, bids, leads, competitive information, and sales possibilities.
• Establishes GP% to be used in bids, processes return authorizations, sends out correspondence & literature, and works back-order reports.
• Maintains close contact with the Purchasing Department (advises of low/high stock levels, competitive market prices, and vendor pricing discrepancies).
• Participates in vendor shows, in-house product training, association meetings, and P&T training.

Additional Key Responsibilities

• Transmits a daily order sales summary to the National Sales Manager.
• Issues direct/drop shipments and POs when required.
• Daily entering and review of QSAs.
• Daily activity reports to GM and ISM.
• Assists in planning, designing & launching email promos.
• Processes VISA, Mastercard, debit card payments.
• AR follow-up & calls to customers.
• Product search e.g. substitutes, approx for specific applications.
• Price negotiations.
• POs for “Drop Ship” tickets.

Skills Needed

• Attention to detail, clear phone voice and excellent communication skills are a must.
• Customer/Employee relations using motivation and diplomacy in difficult situations.
• Flexible to change, general computer skills including Microsoft Office.
• Strong problem solving, negotiation, organization, and selling skills.

Minimum Educational Requirements

A high school diploma. A college degree is preferred, but is not required.

Experience Required

The successful candidate will have 1 to 2 years previous sales or Customer Service experience. Wholesale distribution experience is preferred, but is not required.