Account Manager (Student Success - US based)

Key Responsibilities

• Serve as the strategic commercial partner for a portfolio of higher education institutions.
• Build trusted relationships across academic leadership, field education teams, procurement, IT, and finance.
• Lead executive-level conversations tied to modernization, compliance, risk mitigation, and long-term partnership value.
• Own the full renewal lifecycle, including forecasting, negotiation, and multi-year contract structure.
• Lead complex conversion efforts from legacy pricing and perpetual agreements to modern subscription-based models.
• Drive structured product migration initiatives requiring coordinated timelines, stakeholder alignment, and commercial negotiation.
• Identify and close expansion opportunities across programs, departments, and enterprise footprints.
• Partner cross-functionally to ensure commercial transitions are supported operationally and implemented successfully.

Forecasting, Risk Management & Revenue Protection

• Maintain disciplined pipeline management and forecast accuracy in Salesforce.
• Identify churn risk early and build mitigation strategies.
• Track migration progress across portfolio and report against revenue modernization targets.
• Provide structured feedback to leadership on pricing, packaging, and competitive risk observed during conversion conversations.

Required Skills & Experience

• Proven experience leading enterprise contract conversions or product migrations within SaaS environments.
• Demonstrated ability to navigate complex procurement and approval processes.
• Experience structuring multi-year agreements and negotiating pricing transitions.
• Strong commercial acumen with accountability for revenue retention and expansion.
• Ability to manage cross-functional stakeholders during periods of change.

Salary Range

Salary Range: The base annual salary for this role ranges from $70,000 to $85,000 with additional variable compensation of up to $110,000 per year. Base salary is dependent on experience.