Account Manager, Specialty Teams (NJUS)

About the role

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. The Owner Services Account Manager, Specialty Teams oversees the flight experience for a designated group of accounts by building strong relationships that create Owner loyalty.

Responsibilities

• Act as the primary point of contact for a group of strategically aligned accounts.
• Partner with the Service Executive, Manager, and Sales Teams to develop a deep understanding of Owners.
• Develop and maintain successful relationships with Owners while providing accurate, consistent and personalized service for the management of every flight and interaction.
• Responsible for pre-flight planning, day-of management, and post-flight follow up.
• Serve as a trusted advisor for seasonal, domestic, and international travel restrictions.
• Become an expert on current and future NetJets products and promotions, aircraft fleet, and network of logistics solutions (e.g., transportation, catering).
• Review upcoming flight activity and make recommendations to the Owner regarding contract utilization.
• Resolve issues related to the Owner’s account profile, flight planning and all other special arrangements.
• Use discretion and make determinations to book back-up aircraft(s), catering and/or ground transportation when necessary to ensure a seamless flight experience.
• Assume responsibility and accountability for escalated Owner issues with the goal of immediate resolution.
• Lead follow-up discussions with accounts based on open issues, Owner feedback, and Owner surveys.
• Extend service credits as necessary.
• Effectively manage communication to leadership at all levels as necessary.

Requirements

• Bachelor’s degree in Aviation or Hospitality.
• 4–6 years of experience.

Core Competencies

• Adaptability
• Collaboration
• Curiosity
• Service-Oriented
• Strives For Positive Results

Knowledge, Skills, Abilities and Other Characteristics

• Proficient in all areas of the Account Manager position, with a positive performance track record in all metrics (individual and team).
• Able to balance Account Management responsibilities as well as current-day tasks and issues while concurrently providing consistent, proactive service to Owners.
• Consistently aligns to OS Core Values.
• Current on completion of internal training and actively engaged in ongoing development including 1:1 conversations with leadership.
• Competent in managing both internal and external relationships in a professional and service-oriented manner.
• Proven ability to work effectively in a team environment with the confidence to proactively take a lead role when the need presents itself.
• Effectively able to make on-demand decisions with little to no supervision.
• Desire to recognize and offer ideas for areas of improvement.
• Strong verbal and written communication skills with the ability to communicate to all levels of employees and leadership clearly and effectively, as well as with Owners and vendors.
• Strong PC skills including MS Office Suite (Word, Excel, PowerPoint, Outlook) as well as working knowledge of internal software systems.
• Ability to work a flexible schedule.
• Occasional travel may be required.

Benefits

• Medical, Dental, and Vision benefits with access to robust networks of nationwide providers.
• Healthcare Advocacy.
• Employee Assistance Program.
• Flexible Spending Accounts.
• Health Savings Account with annual employer contribution.
• Wellness Programs & Discounts.
• Paid Time Off.
• Parental Leave of Absence.
• Life and Accident Insurance.
• Voluntary benefits (financial protection plans).
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets.
• Short and Long-Term Disability.
• Legal Plan.
• Identity Theft Protection Plans.
• Pet Insurance.
• Family & Caregiving Support.