Account Manager - Software Support

What You’ll Do

• Act as the primary point of contact for customer support-related needs
• Build and maintain strong, long-term relationships with assigned customers
• Own and maintain accurate customer profiles and account details
• Partner with internal teams during billing reviews to help resolve billing issues
• Monitor support cases and escalate unresolved issues to management as needed
• Provide queue coverage during core business hours to ensure consistent customer support
• Mentor and train fellow team members, sharing knowledge and best practices
• Continuously grow your technical knowledge and skill set, especially related to McLeod Software

What You’ll Bring

• 4+ years of experience providing technical support to end users (hardware and/or software)
• Intermediate proficiency with Microsoft Office Suite
• Strong communication skills and a customer-first mindset
• Able to manage multiple priorities while staying organized and responsive