Account Manager - Software Support
McLeod Software · Birmingham, AL · 4 days ago
Business DevelopmentFull-time
What You’ll Do
- Act as the primary point of contact for customer support-related needs
- Build and maintain strong, long-term relationships with assigned customers
- Own and maintain accurate customer profiles and account details
- Partner with internal teams during billing reviews to help resolve billing issues
- Monitor support cases and escalate unresolved issues to management as needed
- Provide queue coverage during core business hours to ensure consistent customer support
- Mentor and train fellow team members, sharing knowledge and best practices
- Continuously grow your technical knowledge and skill set, especially related to McLeod Software
What You’ll Bring
- 4+ years of experience providing technical support to end users (hardware and/or software)
- Intermediate proficiency with Microsoft Office Suite
- Strong communication skills and a customer-first mindset
- Able to manage multiple priorities while staying organized and responsive