Account Manager - Software Product Engineering

About the role

The Account Manager is responsible for managing and growing strategic customer relationships within UST's Software Product Engineering practice. Key responsibilities include building and maintaining strong relationships with customer stakeholders, developing trusted advisor relationships with senior executives, and ensuring customer engagements align with strategic objectives.

Responsibilities

• Build and maintain strong relationships with customer stakeholders across business and technology functions.
• Develop trusted advisor relationships with CIOs, CTOs, Product Leaders, Engineering Leaders, Digital Transformation Leaders, and executive stakeholders.
• Understand customer business objectives, strategic priorities, operational challenges, and technology roadmaps.
• Serve as the primary point of contact and executive sponsor for assigned accounts.
• Maintain a deep understanding of customer success metrics and desired business outcomes.
• Outcome-Focused Account Leadership: Shift conversations from activities and staffing to business outcomes and value realization.
• Partner closely with delivery and engineering teams to drive successful customer outcomes.

Requirements

• 8-15 years of experience managing enterprise technology accounts.
• Experience working within software engineering, product engineering, digital transformation, consulting, or technology services organizations.
• Proven ability to build relationships with senior executives and key decision-makers.
• Experience managing complex enterprise customers with multiple stakeholders.
• Strong understanding of customer engagement and account growth strategies.
• Demonstrated ability to operate effectively in ambiguous and rapidly changing environments.
• Technology Awareness: The ideal candidate does not need to be deeply technical but should be comfortable discussing modern technology concepts and understanding how they drive business outcomes.
• Familiarity with Artificial Intelligence (AI) and Generative AI, Software Development Lifecycle (SDLC), Agile Product Development, Product Engineering, Cloud Platforms (AWS, Azure, GCP), DevOps, Site Reliability Engineering (SRE), Platform Engineering, Data & Analytics, Application Modernization, and Digital Transformation.

Qualifications

• Proven track record of success in managing enterprise technology accounts.
• Experience in software engineering, product engineering, digital transformation, consulting, or technology services organizations.
• Ability to build and maintain strong relationships with senior executives and key decision-makers.
• Experience managing complex enterprise customers with multiple stakeholders.
• Strong understanding of customer engagement and account growth strategies.
• Demonstrated ability to operate effectively in ambiguous and rapidly changing environments.
• Comfortable discussing modern technology concepts and understanding how they drive business outcomes.
• Familiarity with Artificial Intelligence (AI) and Generative AI, Software Development Lifecycle (SDLC), Agile Product Development, Product Engineering, Cloud Platforms (AWS, Azure, GCP), DevOps, Site Reliability Engineering (SRE), Platform Engineering, Data & Analytics, Application Modernization, and Digital Transformation.

Skills

• Sales Support
• Account Management
• Product Engineering
• Customer Engagement
• Customer Relationship Management
• Relationship Management
• Sales Operations
• Artificial Intelligence
• Strategic Accounting

Benefits

• Paid Vacation
• Paid Sick Leave
• 10 Paid Holidays
• Bereavement Leave
• Jury Duty Leave
• 401(k) Retirement Plan with Employer Matching
• Medical, Dental, Vision Insurance
• Accidental Death and Disability Insurance
• Short- and Long-Term Disability Benefits
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)

Pay

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Schedule

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.