Account Manager - SMB

Plaid is seeking customer-facing professionals to manage and grow relationships with high-growth Small and Medium Business (SMB) customers. The ideal candidate will have 2-4 years of relationship management and sales experience, a deep understanding of financial services and technical products, and the ability to work with all types of people to build long-lasting relationships.

About the role

The role involves owning the overall relationship with your portfolio of customers, building relationships with the C-Suite and Product teams, and helping customers integrate and launch on Plaid. You will also solve complex customer challenges through creative problem-solving and work cross-functionally with various departments.

Responsibilities

• Own the overall relationship with your portfolio of customers in our fastest growing customer segment
• Build relationships with the C-Suite and Product teams to retain and grow revenue
• Identify and close new upsell opportunities and lead commercial negotiations for contract renewals
• Work with customers on all stages of integrations, scaling, driving adoption, product expansion, and account management
• Work directly with key stakeholders ranging from developers to executives to help them create applications that empower businesses and consumers with their financial data

Qualifications

• 2-4 years of demonstrated relationship management and sales experience
• Customer empathy and deep desire to see customers succeed
• Desire to get technical and the ability to learn the ins and outs of Plaid's APIs
• Some familiarity in financial services and technical products; a high degree of intellectual curiosity
• Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed
• Ability to work with all types of people and build long-lasting relationships
• Strong Sales experience (negotiation/value-selling)
• Executive level communication skills - written and verbal
• Relationship building (understand how to leverage internal/external executives, product, etc)
• Retention and Termination-save tactics