Account Manager, Small Group

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

How You'll Make an Impact

• Serve as the primary account manager with retention goals for routine to moderately complex client accounts.
• Manage an assigned book of business, building, expanding, and solidifying relationships with existing clients.
• Lead appropriate resources to address the client's risk and capital management needs.
• Secure existing business and drive the sale of additional services and coverage levels.
• Cultivate relationships with the most senior buyer in the client organization as well as day-to-day client representatives and buyers.
• Coordinate the work of administrative support and customer service as needed.
• Provide support to an Account Executive and/or a Broker Producer.

Requirements

• Bachelor’s degree and 3 or more years of client coordination and/or claims management experience, OR High School degree with 8 or more years of client coordination and/or claims management experience.
• Active license required.
• Able and willing to travel approximately 25% of the time.

Preferred Qualifications

• Excellent verbal and written communication skills.
• Able to quickly determine critical issues.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Transferable skills from previous roles may be considered.