Account Manager- Service/Repair (Seattle)
TK Elevator · Kirkland, WA · 1 wk ago
On-siteSales$70k–$95k/moFull-time
About the role
TK Elevator Corporation is seeking an Account Manager- Service/Repair in Seattle, WA. The position involves securing and maintaining service accounts and repair work, developing strong customer relationships, and exceeding sales goals.Responsibilities
- Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
- Manages service accounts by visiting Tier 1, 2, and 3 customers within assigned territory to develop ongoing relationships and understand their needs and wants. This includes building relationships in BOMA and other relevant groups.
- Develops capital plans for customers to address their short- and long-term building needs.
- Maintains a strong working knowledge of company products through training classes and studying factory equipment manuals and supplier information. This includes developing knowledge of local elevator code requirements.
- Prepares repair job proposals by estimating labor and other job costs using estimating software. For items not covered, obtains price estimates from suppliers and manually calculates. Reviews blueprints, surveys equipment, and interfaces with operations personnel for additional input and approvals.
- Prepares service contract bids. Reviews blueprints and surveys equipment as needed, and interfaces with operations personnel for additional input and approvals.
- Receives and responds to written and oral questions related to quoted repairs and service contracts. Follows up with customers on all service and repair proposals.
Requirements
- Bachelor’s degree or equivalent experience required.
- Minimum 1 year of business-to-business sales experience is required.
- Strong attention to detail with proactive follow-up skills.
- Demonstrated success in a fast-paced environment.
- Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues.
- Excellent time management, organizational, and presentation skills.
- Preferred: Salesforce experience.
- Preferred: Ability to read and interpret architectural and/or blueprint/drawings.
Qualifications
- Qualified applicants must meet all eligibility requirements under the applicable plan documents for benefits.
Skills
- Proficiency in Salesforce (preferred).
- Ability to read and interpret architectural and/or blueprint/drawings (preferred).
Benefits
- Medical, dental, and vision coverage.
- Flexible spending accounts (FSA).
- Health savings account (HSA).
- Supplemental medical plans.
- Company-paid short- and long-term disability insurance.
- Company-paid basic life insurance and AD&D.
- Optional life and AD&D coverage.
- Identity theft monitoring.
- Pet insurance.
- Company-paid Employee Assistance Program (EAP).
- Tuition reimbursement.
- 401(k) Retirement Savings Plan with company match.