Account Manager- Service/Repair (Madison)

TK Elevator is seeking an experienced Account Manager for Service/Repair in Madison, WI. This role focuses on securing and maintaining service accounts, developing customer relationships, and ensuring the branch meets annual revenue goals.

Responsibilities

• Exceed sales goals and quotas using company tools for service and repair growth and cancellation reduction.
• Manage service accounts by visiting Tier 1, 2, and 3 customers within the assigned territory to build relationships and understand their needs, including engagement with BOMA and associated groups.
• Develop capital plans for customers to address short- and long-term building needs.
• Maintain strong working knowledge of company products through training, manuals, and supplier information, including local elevator code requirements.
• Prepare repair job proposals by estimating labor and costs using software; obtain supplier estimates and manually calculate for items not in the program.
• Review blueprints, survey equipment, and collaborate with operations personnel for input and approvals.
• Prepare service contract bids, including reviewing blueprints and surveying equipment as needed.
• Respond to customer questions regarding quoted repairs and service contracts, including follow-up on proposals.
• Monitor current service contracts by visiting job sites and customers to ensure satisfaction and resolve issues.
• Contact service customers regarding contract renewal before expiration and advise on price increases if applicable.
• Demonstrate technical knowledge of H-Power features and develop sales strategies for modernization offerings.
• Utilize the Customer Relations Management (CRM) tool to update and manage the sales pipeline.
• Assist in accounts receivable (A/R) collection efforts to ensure prompt payment.
• Conduct follow-up on all proposals and coordinate submittal packages through the approval process, creating change orders as requested.
• Visit project sites as needed and collaborate with the operations team to meet customer needs and deadlines.
• Partner with the operations team to negotiate Scope of Work (SOW) and collaborate with contract administrators, sales support, and legal as required.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree.
• 1-2 years of related sales experience; elevator sales or industry experience preferred.
• Ability to read and interpret architectural blueprints/drawings preferred.
• Experience selling Service/Repair, Construction, and Modernization in the elevator industry strongly preferred.

Benefits

• Medical, dental, and vision coverage (eligibility requirements apply).
• Flexible spending accounts (FSA) and health savings account (HSA).
• Supplemental medical plans.
• Company-paid short- and long-term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life and AD&D coverage, including spouse and dependent life insurance.
• Identity theft monitoring and pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with dollar-for-dollar company match on the first 5% contributed.
• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave per company policy.
• Up to six weeks of paid parental leave (after 90 days of full-time employment).