Account Manager- Service/Repair (Phoenix, Flagstaff or Prescott)

About the role

TK Elevator is seeking an experienced Account Manager for Service/Repair in Phoenix, Prescott, or Flagstaff, AZ. This role is responsible for securing and maintaining service accounts and repair work, developing strong customer relationships, and ensuring the branch meets annual revenue goals.

Responsibilities

• Exceed sales goals and quotas using company tools for service and repair growth and cancellation reduction.
• Manage service accounts by visiting Tier 1, 2, and 3 customers within the assigned territory to build relationships and understand their needs, including engagement with BOMA and associated groups.
• Develop capital plans for customers to address short- and long-term building needs.
• Maintain strong knowledge of company products through training, studying manuals, and understanding local elevator code requirements.
• Prepare repair job proposals by estimating labor and costs using software, obtaining supplier estimates, reviewing blueprints, and collaborating with operations personnel.
• Prepare service contract bids, including reviewing blueprints, surveying equipment, and interfacing with operations for input and approvals.
• Respond to customer questions regarding quoted repairs and service contracts, including follow-up on all proposals.

Requirements

• Bachelor’s degree or equivalent experience required.
• Minimum 1 year of business-to-business sales experience.
• Strong attention to detail with proactive follow-up skills.
• Demonstrated success in a fast-paced environment.
• Excellent relationship-building, time management, organizational, and presentation skills.

Preferred Qualifications

• Salesforce experience.
• Ability to read and interpret architectural blueprints/drawings.

Benefits

• Medical, dental, and vision coverage (eligibility requirements apply).
• Flexible spending accounts (FSA) and health savings account (HSA).
• Supplemental medical plans.
• Company-paid short- and long-term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life and AD&D coverage, including spouse and dependent life insurance.
• Identity theft monitoring and pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with dollar-for-dollar company match on the first 5% contributed.
• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave (after 90 days of full-time employment).

About the Company

TK Elevator serves customers in over 100 countries with more than 50,000 employees and achieved sales of around €9 billion in fiscal year 2022/2023. With a global network of about 1,000 locations, the company ensures high levels of customer service. TK Elevator is a leading provider of elevators, escalators, moving walks, passenger boarding bridges, and stair/platform lifts, along with digital solutions like the MAX platform for enhanced urban mobility.