Account Manager Client Services - Phoenix, AZ
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. Must not invent or summarize away detail. Must not include filler like "commensurate with experience". Must only include sections when posting has real specific content.
Let's parse the posting.
First paragraph: "At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together". This is generic marketing fluff but maybe considered part of "About the role"? It's not specific to role but could be considered about the role. However we need to decide if it's substantive. It's generic but still part of posting. The instruction: "Prefer a few substantive sections over many thin ones." Could combine into About the role.
Next: "This budgeted replacement request is to backfill a dedicated hybrid Service Account Manager position supporting the Arizona State Retirement System (ASRS), which serves 49,840 members and generates $1.5 million in annual revenue. The position has been vacant since March 2026. The ASRS contract requires a minimum of one full-time, on-site customer service representative in the Phoenix office for the first 20,000 Medicare Plan Participants, plus one additional representative for each additional 10,000 participants, or as needed to maintain high participant satisfaction. This is a full-time position. Employees are required to work standard business hours from 8:00 AM to 5:00 PM Arizona time, with flexibility to work occasional overtime during peak season based on business needs. We provide several weeks of on-the-job training, with training hours aligned to your regular work schedule. If you are located in Phoenix, AZ, you will have the flexibility to work remotely* as you take on some tough challenges."
This includes details about role, location, schedule, training, remote flexibility. Could be part of About the role or maybe Schedule.
Then "Primary Responsibilities" list bullet points (though not bullet but sentences). We'll need to convert to - .
Then "You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in." This is generic benefits? Could be part of Benefits? Not specific.
Then "Required Qualifications" list.
Then "Preferred Qualifications" list.
Then "All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy" - could be part of Requirements? Might be a note.
Then "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable."
That gives Pay range and benefits mention.
Then mission statement etc (EEO). Must remove boilerplate: EEO, equal-opportunity, drug-free workplace, etc. So we should cut those paragraphs.
Thus sections we can include:
- About the role (maybe combine initial paragraphs and role description)
- Responsibilities (Primary Responsibilities)
- Requirements (maybe Required Qualifications)
- Qualifications (maybe Preferred Qualifications? But we already have Required Qualifications; we could have Requirements and Qualifications separate? The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly.
We have Required Qualifications (could be Requirements). Preferred Qualifications could be Qualifications? Or Skills? The posting includes skills like Microsoft Office proficiency, communication skills, etc. Those are under Required Qualifications. Could treat them as Skills.
We have Pay and Schedule info.
We have Benefits info (comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution). Also mention of training? Not benefits.
We have Schedule: standard business hours 8-5 AZ, occasional overtime.
We have remote flexibility note.
Thus we can create sections:
About the role
with paragraphs describing the role, client, revenue, vacancy, contract requirements, full-time, training, remote flexibility.
Responsibilities
with - each responsibility.
Requirements
with - each required qualification.
Skills
maybe we could extract skills like proficiency with Microsoft Office, communication skills, attention to detail, collaboration, travel ability, etc. But those are already in Required Qualifications. Could keep them under Requirements. But we have separate Skills heading optional. Since we have Required Qualifications that include skills, we could put them under Requirements and not have Skills. But we need to decide if we want Skills section. The instruction: "Prefer a few substantive sections over many thin ones." So maybe combine Required Qualifications and Skills into Requirements. Or we could have Requirements (education, license, experience) and Skills (proficiency, communication, attention to detail, collaboration, travel). That would be two sections. Might be okay.
But we need to avoid thin sections. Let's see if we have enough content for each.
Required Qualifications list:
- High School Diploma, GED, or equivalent work experience
- Active Accident & Health license in the candidate's state of residence, or ability to obtain the license within 90 days of hire
- 18 years of age or older
- 2+ years of account management experience
- 2+ years of health care industry experience
- Proficiency with Microsoft Word, Excel, Outlook, and presentation tools, including creating and editing documents and spreadsheets, managing calendars and rules, and preparing and delivering presentations
- Proven excellent verbal and written communication skills, with the ability to communicate clearly with clients, members, and internal partners
- Demonstrated solid attention to detail and demonstrated accuracy in data entry and documentation
- Demonstrated ability to collaborate effectively with team members and cross-functional partners to achieve shared business goals
- Ability to travel up to 25% of the time
- Ability to work full-time during standard business hours of 8:00 AM to 5:00 PM Arizona time, with flexibility to work occasional overtime during peak season based on business needs
Preferred Qualifications list:
- 2+ years of business, client service, or account support experience
- Medicare insurance experience
- Experience working at or supporting a client site
- Experience resolving escalated member or customer issues
- Experience working with eligibility systems or benefits administration
Also note: "All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy" - could be a note under Requirements or maybe under Schedule? Probably under Requirements as a policy.
Pay: salary range $72,800 - $130,000 annually, plus benefits: comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution.
Schedule: standard business hours 8-5 AZ, occasional overtime.
Benefits: comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. Also training? Not exactly benefits.
We also have mention of "We provide several weeks of on-the-job training, with training hours aligned to your regular work schedule." That could be under Benefits or maybe under About the role.
We need to ensure we don't include boilerplate like EEO, mission statement, drug-free workplace, etc.
Now produce HTML.
We'll need to wrap each section in and then content.
For lists, use - .
For prose, use
.
We must not include any extra text outside HTML.
Let's craft.
About the role paragraph(s):
We can combine first marketing fluff and role specifics.
Paragraph 1: At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
Paragraph 2: This budgeted replacement request is to backfill a dedicated hybrid Service Account Manager position supporting the Arizona State Retirement System (ASRS), which serves 49,840 members and generates $1.5 million in annual revenue. The position has been vacant since March 2026. The ASRS contract requires a minimum of one full-time, on-site customer service representative in the Phoenix office for the first 20,000 Medicare Plan Participants, plus one additional representative for each additional 10,000 participants, or as needed to maintain high participant satisfaction. This is a full-time position. Employees are required to work standard business hours from 8:00 AM to 5:00 PM Arizona time, with flexibility to work occasional overtime during peak season based on business needs. We provide several weeks of on-the-job training, with training hours aligned to your regular work schedule. If you are located in Phoenix, AZ, you will have the flexibility to work remotely* as you take on some tough challenges.
That seems good.
Now Responsibilities: list each bullet.
We need to extract each responsibility sentence from "Primary Responsibilities". The text:
"Establish and maintain effective working relationships with the assigned client, client staff, and internal team members to support shared goalsProvide first-level triage, response, and resolution for escalated issues involving internal and external customersInvestigate and manage escalated member-level issues through root cause analysis, and communicate outcomes to internal partners or external client or members in person, by phone, or in writingAccurately document and track all issues and activities in the issue tracking databaseServe as a liaison between internal and external customers to support member-level issue resolution, identify and escalate trends, respond to inquiries, and act as a benefits and program subject matter expertEnhance the delivery of benefits and services by providing dedicated on-site support and guidance to a large or complex client, including attending meetings, preparing and delivering reports, managing issue inventory, responding to emails and phone calls, and supporting in-person conversations as neededRotate between telecommuting and working directly at the client site as required by contractTrack, trend, and proactively review account activity to identify service opportunities and drive process improvements based on trend analysisServe as an eligibility liaison between the client and internal eligibility team by managing and verifying documentation and entering eligibility transactions directly into the client's eligibility systemSupport the maintenance of policy and procedure documentation"
These are concatenated without punctuation. We need to split them into separate items. Likely each sentence starts with a verb. Let's split:
1. Establish and maintain effective working relationships with the assigned client, client staff, and internal team members to support shared goals
2. Provide first-level triage, response, and resolution for escalated issues involving internal and external customers
3. Investigate and manage escalated member-level issues through root cause analysis, and communicate outcomes to internal partners or external client or members in person, by phone, or in writing
4. Accurately document and track all issues and activities in the issue tracking database
5. Serve as a liaison between internal and external customers to support member-level issue resolution, identify and escalate trends, respond to inquiries, and act as a benefits and program subject matter expert
6. Enhance the delivery of benefits and services by
About the role
with paragraphs describing the role, client, revenue, vacancy, contract requirements, full-time, training, remote flexibility.Responsibilities
with- each responsibility.
Requirements
with- each required qualification.
Skills
maybe we could extract skills like proficiency with Microsoft Office, communication skills, attention to detail, collaboration, travel ability, etc. But those are already in Required Qualifications. Could keep them under Requirements. But we have separate Skills heading optional. Since we have Required Qualifications that include skills, we could put them under Requirements and not have Skills. But we need to decide if we want Skills section. The instruction: "Prefer a few substantive sections over many thin ones." So maybe combine Required Qualifications and Skills into Requirements. Or we could have Requirements (education, license, experience) and Skills (proficiency, communication, attention to detail, collaboration, travel). That would be two sections. Might be okay. But we need to avoid thin sections. Let's see if we have enough content for each. Required Qualifications list: - High School Diploma, GED, or equivalent work experience - Active Accident & Health license in the candidate's state of residence, or ability to obtain the license within 90 days of hire - 18 years of age or older - 2+ years of account management experience - 2+ years of health care industry experience - Proficiency with Microsoft Word, Excel, Outlook, and presentation tools, including creating and editing documents and spreadsheets, managing calendars and rules, and preparing and delivering presentations - Proven excellent verbal and written communication skills, with the ability to communicate clearly with clients, members, and internal partners - Demonstrated solid attention to detail and demonstrated accuracy in data entry and documentation - Demonstrated ability to collaborate effectively with team members and cross-functional partners to achieve shared business goals - Ability to travel up to 25% of the time - Ability to work full-time during standard business hours of 8:00 AM to 5:00 PM Arizona time, with flexibility to work occasional overtime during peak season based on business needs Preferred Qualifications list: - 2+ years of business, client service, or account support experience - Medicare insurance experience - Experience working at or supporting a client site - Experience resolving escalated member or customer issues - Experience working with eligibility systems or benefits administration Also note: "All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy" - could be a note under Requirements or maybe under Schedule? Probably under Requirements as a policy. Pay: salary range $72,800 - $130,000 annually, plus benefits: comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. Schedule: standard business hours 8-5 AZ, occasional overtime. Benefits: comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. Also training? Not exactly benefits. We also have mention of "We provide several weeks of on-the-job training, with training hours aligned to your regular work schedule." That could be under Benefits or maybe under About the role. We need to ensure we don't include boilerplate like EEO, mission statement, drug-free workplace, etc. Now produce HTML. We'll need to wrap each section inand then content. For lists, use
- .
For prose, use
. We must not include any extra text outside HTML. Let's craft. About the role paragraph(s): We can combine first marketing fluff and role specifics. Paragraph 1: At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Paragraph 2: This budgeted replacement request is to backfill a dedicated hybrid Service Account Manager position supporting the Arizona State Retirement System (ASRS), which serves 49,840 members and generates $1.5 million in annual revenue. The position has been vacant since March 2026. The ASRS contract requires a minimum of one full-time, on-site customer service representative in the Phoenix office for the first 20,000 Medicare Plan Participants, plus one additional representative for each additional 10,000 participants, or as needed to maintain high participant satisfaction. This is a full-time position. Employees are required to work standard business hours from 8:00 AM to 5:00 PM Arizona time, with flexibility to work occasional overtime during peak season based on business needs. We provide several weeks of on-the-job training, with training hours aligned to your regular work schedule. If you are located in Phoenix, AZ, you will have the flexibility to work remotely* as you take on some tough challenges. That seems good. Now Responsibilities: list each bullet. We need to extract each responsibility sentence from "Primary Responsibilities". The text: "Establish and maintain effective working relationships with the assigned client, client staff, and internal team members to support shared goalsProvide first-level triage, response, and resolution for escalated issues involving internal and external customersInvestigate and manage escalated member-level issues through root cause analysis, and communicate outcomes to internal partners or external client or members in person, by phone, or in writingAccurately document and track all issues and activities in the issue tracking databaseServe as a liaison between internal and external customers to support member-level issue resolution, identify and escalate trends, respond to inquiries, and act as a benefits and program subject matter expertEnhance the delivery of benefits and services by providing dedicated on-site support and guidance to a large or complex client, including attending meetings, preparing and delivering reports, managing issue inventory, responding to emails and phone calls, and supporting in-person conversations as neededRotate between telecommuting and working directly at the client site as required by contractTrack, trend, and proactively review account activity to identify service opportunities and drive process improvements based on trend analysisServe as an eligibility liaison between the client and internal eligibility team by managing and verifying documentation and entering eligibility transactions directly into the client's eligibility systemSupport the maintenance of policy and procedure documentation" These are concatenated without punctuation. We need to split them into separate items. Likely each sentence starts with a verb. Let's split: 1. Establish and maintain effective working relationships with the assigned client, client staff, and internal team members to support shared goals 2. Provide first-level triage, response, and resolution for escalated issues involving internal and external customers 3. Investigate and manage escalated member-level issues through root cause analysis, and communicate outcomes to internal partners or external client or members in person, by phone, or in writing 4. Accurately document and track all issues and activities in the issue tracking database 5. Serve as a liaison between internal and external customers to support member-level issue resolution, identify and escalate trends, respond to inquiries, and act as a benefits and program subject matter expert 6. Enhance the delivery of benefits and services by
- .
For prose, use
- each required qualification.