Account Manager- Service/Repair (Evansville)

TK Elevator is seeking an experienced Account Manager for Service/Repair in Evansville, IN.

About the role

Responsible for successfully securing and maintaining service accounts and repair work, developing and maintaining strong relationships with new and existing customers to ensure the branch meets annual revenue goals.

Responsibilities

• Exceed sales goals and quotas using company tools for service and repair growth and cancellation reduction.
• Manage service accounts by visiting Tier 1, 2, and 3 customers within assigned territory to develop ongoing relationships and understand their needs, including engagement with BOMA and associated groups.
• Develop capital plans for customers to address short- and long-term building needs.
• Maintain strong working knowledge of company products through training, studying factory equipment manuals, and understanding local elevator code requirements.
• Prepare repair job proposals by estimating labor and costs using estimating software; obtain price estimates from suppliers and manually calculate for items not in the program. Includes reviewing blueprints, surveying equipment, and interfacing with operations personnel.
• Prepare service contract bids, including reviewing blueprints, surveying equipment, and collaborating with operations personnel.
• Respond to written and oral questions related to quoted repairs and service contracts, including follow-up on all proposals.
• Monitor current service contracts by visiting job sites and customers to ensure satisfaction and resolve outstanding issues.
• Contact service customers regarding contract renewal prior to expiration and advise of price increases if appropriate.
• Demonstrate technical knowledge of H-Power features and develop sales strategies for H-Power modernization offerings.
• Utilize the Customer Relations Management (CRM) tool to update and manage the sales pipeline.
• Assist in accounts receivable collection efforts to ensure prompt payment from customers.
• Conduct customer follow-up on all proposals; upon acceptance, coordinate submittal packages through the approval process and create change orders as requested.
• Visit project sites as needed and collaborate with the operations team to ensure customer needs and deadlines are met.
• Partner with the operations team to negotiate the Scope of Work (SOW) and collaborate with contract administrators, sales support, and legal as required.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree.
• 1-2 years of related sales experience; elevator sales or industry experience preferred.
• Ability to read and interpret architectural blueprints/drawings preferred.
• Experience selling Service/Repair, Construction, and Modernization in the elevator industry strongly preferred.

Benefits

• Medical, dental, and vision coverage (eligibility requirements apply).
• Flexible spending accounts (FSA).
• Health savings account (HSA).
• Supplemental medical plans.
• Company-paid short- and long-term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life and AD&D coverage, including spouse and dependent life insurance.
• Identity theft monitoring.
• Pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with company match: dollar-for-dollar match on the first 5% contributed.
• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave (available after 90 days of full-time employment).