Account Manager- Service/Repair (Allentown)

TK Elevator is seeking an experienced Account Manager for Service/Repair in Allentown, PA. This role focuses on securing and maintaining service accounts, developing customer relationships, and meeting annual revenue goals.

Responsibilities

• Exceed sales goals and quotas using company tools for service and repair growth and cancellation reduction.
• Manage service accounts by visiting Tier 1, 2, and 3 customers within assigned territory to build relationships and understand their needs, including engagement with BOMA and associated groups.
• Develop capital plans for customers to address short- and long-term building needs.
• Maintain strong working knowledge of company products through training, manuals, and supplier information, including local elevator code requirements.
• Prepare repair job proposals by estimating labor and costs using software, obtaining supplier estimates, reviewing blueprints, and collaborating with operations personnel.
• Prepare service contract bids, including reviewing blueprints, surveying equipment, and interfacing with operations for approvals.
• Respond to customer questions about quoted repairs and service contracts, including follow-up on all proposals.

Requirements

• Bachelor’s degree required.
• Minimum 1 year of business-to-business sales experience.
• Strong attention to detail with proactive follow-up skills.
• Demonstrated success in a fast-paced environment.
• Excellent relationship-building skills with customers, team members, and cross-functional colleagues.
• Strong time management, organizational, and presentation skills.
• Salesforce experience (preferred).
• Ability to read and interpret architectural blueprints/drawings (preferred).

Benefits

• Medical, dental, and vision coverage (eligibility requirements apply).
• Flexible spending accounts (FSA) and health savings account (HSA).
• Supplemental medical plans.
• Company-paid short- and long-term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life, AD&D, spouse, and dependent life insurance.
• Identity theft monitoring and pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with dollar-for-dollar company match on the first 5% contributed.
• 15 days of vacation per year.
• 11 paid holidays (10 fixed, 1 floating).
• Paid sick leave per company policy.
• Up to six weeks of paid parental leave (after 90 days of full-time employment).

About the Company

TK Elevator serves customers in over 100 countries with more than 50,000 employees and achieved sales of around €9 billion in fiscal year 2022/2023. With a global network of about 1,000 locations, the company is a leader in elevator services, repair, and innovation. The service business is a core focus, supported by around 25,000 service technicians. The product portfolio includes elevators, escalators, moving walks, passenger boarding bridges, and digital solutions like the MAX platform for urban mobility.