Account Manager, Service

Alkegen is an innovation‑driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. With a global reach of over 60 manufacturing facilities and a workforce of more than 9,000 experienced talent, the company delivers products that enable the world to breathe easier, live greener, and go further.

About the role

The Service Account Manager acts as the liaison between external customers, sales engineers, internal warehouses, and manufacturing groups. The SAM manages customer and distributor orders, processes new orders, monitors and maintains existing orders, and performs general customer maintenance duties while providing prompt, professional service.

Responsibilities

• Receive and process customer orders and inquiries covering items or products ordered.
• Maintain ongoing relationships with assigned customers and commercial partners.
• Ensure orders are entered correctly and provide customers with acknowledgment and realistic delivery dates.
• Provide standard pricing, quoting, product availability, and schedule information within established guidelines; check prices and validate configurations as needed.
• Serve as the communication link between customers and commercial teams to assure responsiveness.
• Track order activity and alert appropriate stakeholders of any potential delivery problems.
• Partner with Logistics to expedite delivery of selected orders.
• Slot order deliveries into the production schedule and communicate changes in demand or requested delivery dates.
• Use knowledge of products, availability, sales territories, and customers to provide key communications.
• Maintain a high level of customer service, reflected by a low number of customer complaints.
• Work closely with Production Control, Purchasing, and Shipping to ensure customer needs are met.
• Apply basic knowledge of export order processing, including ocean and air export shipment regulations, and familiarity with NAFTA and other free‑trade agreements.

Qualifications

• High School Diploma required; Associate’s or Bachelor’s degree in a relevant field preferred.
• 2–5 years of customer service experience; manufacturing company experience preferred.
• Working knowledge of U.S. trade compliance (import/export compliance, ITAR, NAFTA, other free‑trade agreements, Made in the USA rules, Harmonized tariff rules) preferred.
• Excellent organizational, communication, and detail‑orientation skills.
• Ability to handle multiple priorities and adapt to change with ease.
• Willingness to take on additional tasks and work effectively on a team.
• Proficiency in Microsoft Word and Excel required; knowledge of Oracle preferred.
• Ability to rotate with other CSR’s to provide holiday coverage.

Schedule

Monday – Friday, 8 AM to 5 PM ET.

Pay

Pay range: $19 – $24 per hour.