Account Manager - Security and Events

About the Role

Join us as an Account Manager, where you’ll be the driving force behind smooth day-to-day operations, exceptional customer experiences, and a standout event workforce. If you thrive in a fast-paced environment and love developing teams, this role is for you.

Responsibilities

• Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event-day execution
• Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy
• Coach, mentor, and develop an operations team that’s motivated, skilled, and ready for game day
• Elevate the customer experience through proactive communication, regular check-ins, and service improvements
• Partner with leadership to create smarter, more efficient operating strategies
• Ensure staffing needs are met on time and within budget
• Maintain accurate records and reports for internal and external use
• Be ready for weekend/evening on-call needs and travel up to 25%
• Jump in on additional duties as needed—every day is different!

Requirements

• A valid driver’s license
• Strong leadership and people-management skills
• Excellent communication skills (written and verbal)
• A customer-focused mindset and a drive to exceed expectations
• Experience mentoring, coaching, and developing teams
• Initiative and the ability to thrive in changing environments
• A bachelor’s degree or equivalent work experience
• At least 3 years in operations, service, field, or project management
• Experience in event staffing, security, sports management, or athletics (preferred)

Physical & Work Environment

This role keeps you on the move! While primarily office-based, you’ll frequently be out at events—indoors, outdoors, and everywhere in between. Expect occasional lifting (up to 25 lbs), walking, standing, climbing, and working in various weather conditions. Reasonable accommodations are available.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Employee Assistance Program
• Paid Time Off

Pay

$60,000 - $65,000 / year

Work Location: Albuquerque, NM