Account Manager, Scientific Visualization and Experiential Engagement (RadScience)

Real Chemistry · Raleigh, NC · Yesterday

RemoteRemoteBusiness Development$70k–$80k/yrFull-time

About the role

Real Chemistry is seeking an Account Manager to join our Rad Science team. This unique team includes scientists and artists who specialize in illustration, animation, interactive media, and immersive experiences, turning complex scientific messages into simple, memorable stories.

Responsibilities

Oversees note taking during meetings/calls (internal and client-facing); sends prompt recaps to all appropriate parties
With guidance from supervisor, coordinates the resources needed to service project scopes by developing/owning strategic operational plans i.e., creative briefs, project plans, status spreadsheets, hot sheets, meeting recaps, etc.
Balances client expectations alongside the execution of successful work output
Learns, follows, and implements each client’s Standard Operating Procedures (SOPs) into agency's milestone delivery(s), review periods, MLR submissions, etc.
Works in close partnership with Project Manager (PM) to ensure the smooth production process of all scopes of work
Reviews timelines created by PM to ensure dates align to client SOP and needs
May review timelines created by PM to ensure dates align to client SOP and needs
Collaborates with PM to meet client submission deadlines and expectations
Serves as the day-to-day client contact on select projects while building client relationships and debriefing regularly with Senior Account Director (Sr Acct D)/Account Director (Acct D)
Participates in new business opportunities as a support to the Account Director (Acct D)
Writes/populates the proposals/SOWs in response to client inquiries for new business
Drives the creation of billable job codes
Aids Sr Acct D/Acct D at monthly revenue recognition meetings with any insights that may inform accruals
Pending project ownership, may work with PM to understand project burn against original budget; communicates updates to Sr Acct D/Acct D
Models fulfilling their essential job functions and company SOPs for junior staff
Collaborates with supervisor on development of goals and works towards progress
Contributes and/or provides feedback to supervisor, leadership, and fellow team members with a solution-oriented focus
Collaborates with new staff to help with their onboarding and training
Effectively collaborates with members across the entire team to succeed
Ensures procedures are followed by all team members
Contributes and/or provides feedback to Supervisor, leadership, and fellow team members with a solution-oriented focus

Requirements

Problem solver, collaborator, confident, and organized

Detail-oriented and can effectively multi-task between various ongoing projects

Has a strong work ethic and is eager to learn from an experienced, strategically creative account and project management team

Excellent communication skills (written and oral)

Adept interpersonal abilities with aptitude to engage well with teams and clients

Familiarity with animated media/motion graphics, web/app, and experiential technology (i.e., VR/AR, etc.) is highly desirable

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Proficient in Adobe Acrobat and Outlook is highly desirable

Degree in marketing, communications, art, computer graphics or related discipline, or equivalent experience

Degree in biomedical visualization from an AMA accredited graduate program is desirable

Qualifications

Adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow

Proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data

Highly organized self-starter, able to work independently and under tight deadline

Skills