Account Manager, Scientific Visualization and Experiential Engagement (RadScience)

About the Role

Real Chemistry is looking for an Account Manager to join our growing Rad Science team! This unique team includes dozens of scientists and artists specifically trained in illustration, animation, interactive media, and immersive experiences - turns complex scientific messages into simple, memorable stories through Congress experience and scientific visualization. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Indianapolis, or San Francisco—or remotely within the US, depending on team and business needs.

Responsibilities

Primary responsibilities may include but are not limited to:

• Oversees note taking during meetings/calls (internal and client-facing); sends prompt recaps to all appropriate parties
• With guidance from supervisor, coordinates the resources needed to service project scopes by developing/owning strategic operational plans i.e., creative briefs, project plans, status spreadsheets, hot sheets, meeting recaps, etc. while balancing client expectations alongside the execution of successful work output
• Learns, follows, and implements each client's Standard Operating Procedures (SOPs) into agency's milestone delivery(s), review periods, MLR submissions, etc.
• Works in close partnership with Project Manager (PM) to ensure the smooth production process of all scopes of work
• May review timelines created by PM to ensure dates align to client SOP and needs
• Collaborates with PM to meet client submission deadlines and expectations
• Client services: May serve as the day-to-day client contact on select projects while building client relationships and debriefing regularly with Senior Account Director (Sr Acct D)/Account Director (Acct D).
• New business acquisition: May participate in new business opportunities as a support to the Account Director (Acct D). With guidance from the supervisor, writes/populates the proposals/SOWs in response to client inquiries for new business
• Financials: Drives the creation of billable job codes. Assists Sr Acct D/Acct D at monthly revenue recognition meetings with any insights that may inform accruals. Pending project ownership, may work with PM to understand project burn against original budget; communicates updates to Sr Acct D/Acct D
• Professional development & mentorship: Collaborates with supervisor on development of goals and works towards progress. Models fulfilling their essential job functions and company SOPs for junior staff. Contributes and/or provides feedback to supervisor, leadership, and fellow team members with a solution-oriented focus. With guidance from the Supervisor, may collaborate with new staff to help with their onboarding and training
• Collaboration & teamwork: Effectively collaborates with members across the entire team to succeed. Ensures procedures are followed by all team members. Contributes and/or provides feedback to Supervisor, leadership, and fellow team members with a solution-oriented focus

Qualifications

This Position Is a Perfect Fit For You If:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" – really speak to you
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data
• You are highly organized self-starter, able to work independently and under tight deadline

Skills

• Problem solver, collaborator, confident, and organized
• Detail-oriented and can effectively multi-task between various ongoing projects
• Has a strong work ethic and is eager to learn from an experienced, strategically creative account and project management team
• Maintains professional manner in a high-pressure, deadline-driven environment
• Excellent communication skills (written and oral)
• Adept interpersonal abilities with aptitude to engage well with teams and clients
• Familiarity with animated media/motion graphics, web/app, and experiential technology (i.e., VR/AR, etc.) is highly desirable
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Proficient in Adobe Acrobat and Outlook is highly desirable
• Degree in marketing, communications, art, computer graphics or related discipline, or equivalent experience
• Degree in biomedical visualization from an AMA accredited graduate program is desirable

Pay

$70,000-$80,000

Schedule

This is a hybrid role. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. Outside of these offices, we have regions where people work remotely but come together quarterly for collaboration, culture and learning opportunities. This is our Real Hybrid and Regional Teams (Real HART) approach.

Benefits

• Offices in our key markets with free snacks
• Generous holiday and paid time off
• Options for private medical, dental, and vision plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning