Account Manager - Saybolt

Duties & Responsibilities

• Maintains ongoing relationships with existing (key) clients including occasional client visits.
• Intervenes when issues occur with clients and facilitates business development and sales activities within established pricing and contract terms.
• Serves as a communication link between clients and Business Development/Sales.
• Serves as the first point of contact for clients and has the ability and authority to resolve client issues or disputes.
• Makes sure location staff carry out activities in accordance with individual client instructions, Saybolt Standard procedures, Global Safety Manual, risk assessment, local standards/safety rules and Core Laboratories/Saybolt company policies.
• Makes sure timelines are monitored, communicates progress to clients (e.g. in case of delays) and intervenes when necessary.
• May accept inspection and related assignments - when required - and ensures the timely delivery of inspection reports by coordinating and managing the complete workflow between Operations and Account Coordinators, Inspection staff, Laboratory and Office Staff.
• Reviews selected Inspection and Laboratory reports/forms for completeness, appropriateness and accuracy.
• Coordinates/Prepares client invoices (e.g. issue invoices and monitor invoices overdue).
• Schedules and participates in safety meetings, investigates accidents, and continually emphasizes safety to all field personnel.
• Reviews and approves field staff expenses, time records, incentives, etc., related to field activities.

Qualifications

• Minimum bachelor’s degree or a combination of education and experience.
• Minimum 5-7 years of relevant Customer Service or Inspection experience.
• Knowledge of Petrochemical products, chemicals or other liquid cargo.
• Current knowledge of local inspection requirements, and the Saybolt Inspection Handbook, Manual #4.
• Familiar with the procedures required to operate the inspection department as specified in the Inspection Operation Manual #4.
• Interacts and communicates with Inspectors, job site personnel, clients, vessel and laboratory personnel in a proper, professional and business-like manner always to present Saybolt in the best possible professional light.
• Has a working knowledge of basic laboratory tests that are most frequently associated with the work performed at the location.
• Has a working knowledge of tank calibration procedures, relevant tables, and documentation.
• Has a good understanding regarding loss control procedures and related investigations.
• Attended classroom training and passed appropriate examinations for managing field operations.
• Ability to perform complex mathematical calculations (e.g. compute flow rate, ratio, percentage, quantities - linear, volumetric or weight - and marine geometrical calculations).
• Strong communication, presentation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Proficient in Microsoft Office applications.