Account Manager - Santa Rosa

About the role

Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time.

Responsibilities

• Develop and build sales and obtain orders with existing customers in conjunction with establishing new accounts
• Prepare sales presentations based on existing and new customers' unique business needs
• Utilize CRM systems to document sales activities, scheduling, customer calls and reporting
• Monitor competitive landscape by understanding current multi-family flooring marketplace pricing, products, installations, and deliver information
• Recommend new and innovative products, services, and policies by evaluating results and competitive developments
• Resolve customer complaints and concerns by understanding concerns, developing solutions, and making recommendations

Requirements

• Education and Work Experience Requirements:
  • A high school diploma or GED equivalent is required
  • A bachelor’s degree in marketing, sales, business, or a related field is preferred
  • Minimum 2 years of customer sales experience or related experience
  • Minimum 2 years of flooring experience or related experience
  • Experience selling products and services to multifamily property management companies or working for multifamily property management companies is preferred
• Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift to 25 pounds at times

Qualifications

Foundational sales knowledge, account management or other relevant sales experience
Demonstrated ability to communicate, present data, and influence decision making cycles credibly and effectively at all levels of the organization
Experience in delivering client-focused solutions based on customer needs
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communication skills
Positive attitude, self-motivation, drive, and determination

Skills

Customer relationship management
Sales presentation development
Competitive market analysis
Product recommendation and policy development

Benefits

• Competitive health insurance plans
• Vision and dental plan
• Company-paid life insurance
• Generous paid time off program
• 401(k)/Roth plan with employer match
• Generous paid holidays program