Account Manager - Sales - LATAM

KITSCH is a self-financed, female-owned global accessory brand built on positivity and hard work. Established in 2010, Kitsch has grown from door-to-door sales to selling products in over 27 countries across 20,000 retail locations worldwide. We believe everyone should feel confident when purchasing our products, regardless of hair type, style, or budget.

About the Role

The Account Manager drives customer retention and revenue growth across a portfolio of retail accounts. With relationship management as a core focus, this role develops and executes channel-specific strategies while tracking sales performance and contribution margin. The Account Manager also leads and develops a team of Sales Coordinators and collaborates with internal stakeholders to maximize profitability. This position reports directly to the Director of Drug, Grocery, and Specialty.

Responsibilities

• Customer Relationship Management
  • Build and maintain strong relationships with key retail customers, distributors, and stakeholders as the primary point of contact.
  • Manage regular communication cadences with all key retail partners.
  • Drive account retention and satisfaction across the full portfolio.
  • Represent the brand with professionalism and strategic intent in every retailer interaction.
• Account Management & Expansion
  • Execute assortment and pricing strategies aligned with leadership to manage core growth and expansion.
  • Analyze sales data, market trends, and competitive activity to inform account strategy.
  • Lead Line Review meetings and secure New Item distribution across your channel.
  • Identify and act on whitespace and expansion opportunities within existing and target accounts.
• Trade Spend & Promotional Management
  • Manage trade budgets and promotional plans with a focus on ROI, efficiency, and profitability.
  • Plan, execute, and reconcile trade spend in partnership with Finance.
  • Evaluate promotional performance and eliminate underperforming activity.
  • Maintain a forward-looking promotional calendar aligned to retailer windows.
• New Item & Innovation Launches
  • Lead the sell-in and in-market execution of new product launches, ensuring distribution commitments are secured.
  • Secure retailer commitments for seasonal and core new item launches.
  • Coordinate cross-functionally on inventory readiness, compliance, and retailer portal requirements.
  • Monitor and report on post-launch performance across all accounts.
• Merchandising & Display Planning
  • Work with retail partners and internal teams to maximize profitability of in-store placement, both on and off shelf.
  • Identify and pursue brand block improvements and incremental display opportunities.
  • Align display and reset activity to retailer calendars and seasonal windows.
  • Ensure all in-store programs meet profitability standards.
• Team Management
  • Lead and develop Sales Coordinators, defining clear responsibilities and evaluating their effectiveness.
  • Define roles, responsibilities, and priorities for Sales Coordinators.
  • Coach and develop team members through regular feedback and check-ins.
  • Identify gaps and build team capacity to meet evolving channel needs.
• Cross-Functional Collaboration
  • Partner with Warehouse and Inventory teams to align on demand forecasts and resolve inventory issues.
  • Maintain forecast alignment with the Inventory team and flag risks proactively.
  • Drive resolution of chargebacks and compliance issues in collaboration with relevant teams.
  • Act as the primary liaison between retail partners and internal teams to drive timely resolution.

Requirements

• Retail Sales Experience: 3–5+ years managing retail accounts in CPG, beauty, or consumer products; familiarity with Grocery, Drug, or Specialty channels preferred.
• Analytical Mindset: Comfort with syndicated data (IRI, Nielsen, SPINS), sell-through metrics, contribution margin analysis, and trade spend ROI evaluation.
• Relationship-First Approach: Proven ability to build and maintain productive, long-term partnerships with retail buyers, category managers, and distributor contacts.
• Cross-Functional Fluency: Experience working closely with Finance, Supply Chain, Product Development, and Marketing to align on forecasts, promotions, and product launches.
• People Leadership: Experience managing, coaching, or mentoring junior team members, with the ability to delegate effectively and develop talent.
• Operational Excellence: High attention to detail, strong follow-through on compliance requirements (retailer portals, OTIF, chargebacks), and comfort managing multiple accounts simultaneously.
• Communication & Presentation: Ability to prepare and present compelling business reviews, line review decks, and sell-in materials to retail partners and internal stakeholders.

Skills

• Intuitive – Proactive Problem Solver: Proactive, not reactive; speaks up and fixes issues with honesty and integrity.
• Takes Pride in Our Work – Accountability: Owns work with pride, ensuring on-time delivery and thoughtful processes.
• Willingness to Sweep the Floors – Humble and Inclusive: Leads with humility, supports the team, and values every voice.
• Open to new ideas and dynamic team collaboration.
• Growth-oriented mindset.

Location: Remote (LATAM)