Account Manager - SaaS

What You'll Do

• Manage and grow a portfolio of assigned customer accounts
• Develop strong relationships with key stakeholders and serve as a trusted advisor
• Drive customer retention, renewals, upsell, and cross-sell opportunities
• Conduct regular business reviews to understand customer objectives and align Minitab solutions to their evolving needs
• Partner with Customer Success, Sales Engineering, Marketing, and Support teams to ensure a positive customer experience
• Maintain accurate account plans, forecasts, and pipeline activity within CRM tools

What You Bring

• 2–3 years of experience in Account Management, Inside Sales, or SaaS sales
• Proven ability to build relationships, retain customers, and grow existing accounts
• Experience achieving or exceeding revenue, renewal, customer retention, or account growth goals
• Strong consultative communication, presentation, and problem-solving skills
• Ability to manage multiple customer relationships and priorities in a fast-paced environment
• Experience working with or supporting customers in manufacturing, quality, operations, engineering, or industrial environments preferred
• Experience engaging with Plant Managers, Quality Managers, Operations Leaders, Manufacturing Engineers, Continuous Improvement Leaders, or Directors/VPs of Operations preferred
• Experience with manufacturing software, quality management solutions, industrial software, MES, PLM, operational technology, or related solutions is a plus
• Familiarity with Business Intelligence, Statistical Analytics, Statistical Process Control (SPC), Continuous Improvement, Lean Six Sigma, Operational Excellence, or digital transformation initiatives is preferred
• Demonstrated ability to collaborate effectively across cross-functional teams in a virtual environment

Education

A bachelor's degree preferred, associate degree or equivalent professional experience considered.

Position is available for remote employment in the following states:

• TX
• CO
• AZ

Pay

Base salary: $75K/year
Commission: This role is eligible for $45k/year commission plan based on meeting performance targets with uncapped earning potential.

Benefits

• HEALTH INSURANCE: Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issues and information on other Work Life Matters.
• LIFE INSURANCE: Group Term Life Insurance is provided at no cost for full-time employees. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.
• RETIREMENT PLANNING: A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.
• Paid Time Off: Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.
• HIGHER AND PROFESSIONAL DEVELOPMENT: The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.
• FLEXIBLE SPENDING ACCOUNT: Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.
• HYBRID WORK SCHEDULE: We offer a hybrid work model for eligible positions.
• Premium Benefits: At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.