Account Manager (ROAR)

About the role

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of Rail, Ocean, Air, and Road services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.

Key Accountabilities and Outcomes

• Source/secure (existing and new) drayage carriers and arrange timely pickup of customer's shipment orders
• Dispatch drivers ensuring a high level of detail, as well as evaluate and select proper rail routings to ensure timely delivery of customer's freight while maximizing profitability
• Manage and input information into customers Transportation Management System (TMS)
• Enter and update customer and carrier profiles within ROAR's operating system
• Ability to handle inbound and outbound calls with customers and carriers
• Ability to aggressively handle rate negotiations with carrier partners
• Work with an operations team and account managers to ensure customer expectations are met and exceeded
• Be a problem-solver and solutions-provider to all customers, carriers and ROAR associates.
• Be able to handle other tasks as assigned by ROAR Management team, as well as related administrative duties with both accuracy and efficiency.

Knowledge, Skills, and Experience

• Bachelor's Degree in Logistics is preferred, but not a requirement. High School Diploma or equivalent GED is required.
• Two or more years of experience in intermodal operations or related transportation industry
• Excellent computer skills with Microsoft Office Products and Transportation Operations Systems
• Work requires professional written and verbal communication and interpersonal skills.
• Must have the ability to work independently as well as in a team environment.
• Must be comfortable and confident working in a fast-paced, deadline-driven and sometimes stressful environment.
• Must be able to manage multiple projects simultaneously with a sense of urgency.
• Candidate should have a positive mindset and be self-motivated.

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate: $59,840.00-$80,960.00

Purpose Statement

ROAR Logistics is a global transportation service provider offering an extensive portfolio of rail, ocean, air, and highway services to aid our clients in the delivery of their products around the world. ROAR has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values. That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.

Benefits

Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at [email protected] if you need assistance completing this application or to otherwise participate in the application process.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

About Rich Products Corporation

Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods among others. Working in 100 locations globally, with annual sales exceeding $5 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s Infinite Possibilities. One Family.