Account Manager (Publications)

Role Responsibilities

• Project & Client Management: Lead day-to-day client interactions and oversee project delivery from briefing to completion. Coordinate internal teams to ensure timely, compliant, and high-quality execution of deliverables.
• Strategic Delivery: Understand client objectives, industry regulations, and internal SOPs to ensure consistent alignment. Troubleshoot delivery challenges and take proactive steps to resolve issues.
• Team Collaboration: Work closely with Scientific leads to align on strategy, content, and planning. Support team members by providing guidance and mentoring where needed.
• Account Oversight & Growth: Maintain strong client relationships, monitor satisfaction, and manage account performance. Oversee financial processes including budget preparation, scope management, invoicing and forecasting.
• Business Development: Identify and support new business opportunities within existing accounts. Contribute to proposals and support pitches.
• Operational Contribution: Participate in cross-functional initiatives and working groups to enhance company processes and services.

Skills & Expertise

• Demonstrable experience in a client-facing, project or account management role in a medical communications agency environment.
• Prior experience working on a publications focused account is essential.
• Experience managing complex projects, with the ability to take on financial management.
• Proven ability to build strong and positive relationships with clients and other external stakeholders.
• Ability to lead and motivate a team, preferably with experience mentoring others.
• Excellent organizational skills and ability to adapt in a fast-paced, dynamic environment.
• Outstanding communication and interpersonal skills, with the ability to convey complex information clearly and persuasively.
• Proficiency in MS Office Suite and publication planning software such as iEnvision.

Benefits

• Employee Assistance
• Flexible Working
• Employee Referral Scheme
• Professional Development
• Annual Salary Review
• Professional Membership
• Employee Recognition