Account Manager (Project Manager)

VoltForce is working with an early-stage materials-inspection company that helps manufacturers make better, safer, and more reliable micro- and nano-scale materials. The company’s platform scans materials without damaging them, using a novel sensing approach and physics-informed machine learning to provide real-time visibility into material behavior during production. This data helps manufacturers reduce variability, increase yield, and improve performance, with the platform deployable as a standalone tool or integrated into production lines.

About the role

The Account Manager will serve as the primary point of contact for assigned customer accounts, combining customer engagement, project coordination, and strategic account management to ensure successful delivery of customer initiatives. The role requires strong project management experience, cross-functional collaboration, and effective communication with technical and business stakeholders. Business proficiency in Japanese, Korean, or Mandarin Chinese is highly desirable.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and build trusted relationships with customer stakeholders
• Lead customer implementation and delivery projects from kickoff through completion
• Develop project plans, schedules, milestones, budgets, and risk mitigation strategies
• Coordinate cross-functional teams including Product, Engineering, Data Science, Customer Support, and customer teams
• Monitor project progress, manage risks, and communicate status to executive stakeholders
• Manage change requests and ensure projects are delivered on time, within scope, and to customer expectations
• Facilitate governance meetings, business reviews, and executive updates
• Drive customer adoption and long-term success while identifying opportunities for future engagement
• Gather customer feedback to influence product and service improvements

Requirements

• Bachelor's degree in Business, Engineering, Information Systems, Supply Chain, or a related field
• 7+ years of experience in Account Management, Project Management, Customer Delivery, Consulting, Enterprise Program Management, or a related customer-facing role
• Proven experience leading complex customer-facing projects
• Strong project planning, scheduling, stakeholder management, and organizational skills
• Experience coordinating cross-functional teams and managing multiple priorities
• Excellent written, verbal, presentation, and problem-solving skills

Preferred Qualifications

• Business-level Japanese, Korean, or Mandarin Chinese language proficiency (spoken and written)
• Experience in the battery, semiconductor, aerospace, or automotive industries
• Experience working with customers in Japan and/or South Korea
• Experience with AI, analytics, optimization, or enterprise software implementations
• Experience working with international customers and multicultural teams

Core Competencies

• Project management
• Customer relationship management
• Stakeholder communication
• Risk management
• Cross-functional leadership
• Strategic planning
• Problem solving
• Organizational change management

Success Measures

• Successful on-time project delivery
• Customer satisfaction and retention
• Achievement of project milestones and business outcomes
• Effective risk management and issue resolution
• Customer adoption of the company's solutions
• Growth of existing customer relationships

Why This Role

Join a growing team delivering AI and ML-driven optimization solutions to global customers. Lead impactful projects, collaborate across functions, and help customers realize measurable business value.

Location: San Francisco Bay Area
Department: Commercial Operations
Reports To: Chief Commercial Officer (CCO)