Account Manager - Print Industry

About the role

The Account Manager will deliver a best-in-class customer experience through strategic ownership of customer accounts. Reporting to the Director of Account Services, this high profile, high impact position will act as a liaison between our customers, production, and sales departments regarding print projects.

Job Description

• Securing maximum revenue potential by working with clients in developing creative solutions to their retail graphics needs.
• Analyzing and understanding spreadsheet data and client specifications.
• Working with the Estimating Department for all necessary projects to spec jobs including creative, production, kitting, and fulfillment.
• Creating, managing, and executing distributions of all program assets using proprietary software.
• Maintaining contact with the client (in person, via phone, and email) and ensuring timely project completion.
• May require working with the client on reading floorplans and designs to determine signage needs.
• Working closely with various team members to communicate key job data and milestones, ensuring effective transition for production.
• Communicating any updates throughout the life of the project, i.e., quantity changes, shipping and billing adjustments.
• Managing inventory to avoid holding excess product while maintaining minimum quantities.
• Providing a client inventory stock status for review.
• Managing active/inactive items, locations, and SHOP website to keep accurate and up to date.
• May require attending pack outs and ensuring quality reviews before elements are shipped.
• May require traveling for client conventions and business meetings.
• May require you to create and maintain store surveys and layout confirmation for rollouts.
• Sending proofs to client for approval.
• May require working with the client on press checks.
• Working with the internal teams to address and resolve all quality control issues that may arise and working towards continuous process improvements.
• Working with accounting on invoicing and billing questions or issues.
• Attending scheduled sales meetings and participating in training.
• Perform other duties as requested.

Requirements

• Minimum Qualifications of Position: Degree in business, general studies, or equivalent experience2-3 years previous experience in at least one of the following is preferred: Ad agency Visual merchandising Printing Print production. Display development and production POP
• Preferred Qualifications Of Position: 3+ years previous experience in digital print production is preferred. Knowledge And Skills
• Knowledge of printing processes and capabilities along with a meaningful sense of design and color.
• Demonstrated ability to work in a fast-paced team environment with competing deadlines.
• Must be a team player.
• Model excellent time organization skills with the ability to successfully multi-task and reprioritize at a high level.
• Maintain flexibility and the ability to adapt to the needs of the business.
• Excellent presentation, organizational, communication and people skills.
• Degree in business, general studies, or equivalent experience.
• Demonstrated sales aptitude coupled with the ability to identify and meet customers’ needs and requirements.
• Customer focus and a “can do” attitude.
• Flexibility to travel as needed.

Supervisory Responsibilities

None

Pay

USD $60,000 - USD $78,000 /Yr

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with match
• Life insurance
• Other voluntary supplemental insurance coverages
• Tuition assistance
• Caregiver leave
• Afforded partner discounts