Account Manager - Player Engagement

We need to output HTML fragment with sections: About the role? Actually the posting includes overview and responsibilities etc. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. We need to parse the posting. Let's extract content. First paragraph: "At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development — from early concept to launch and live operations. Our goal is simple: to be the go-to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life. Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge✨" That's about company overview. Could be "About the role"? Actually it's about company. Could be "About the role" maybe not. But we can treat as "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly. Next: "Role Overview As an Account Manager in our team, you'll be a key member of the Player Engagement Sales & Business Development team, managing relationships with some of the world's largest enterprise game companies. You will be responsible for developing and executing enterprise account plans, expanding product adoption, and uncovering whitespace opportunities within existing accounts. You'll join a global team and work cross-functionally with diverse teams and cultures to support customer success, legal and billing discussions, overall account strategy, and collaboration with the production team to protect revenues — using a combination of data and real-world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords. You'll also leverage your industry network to create new opportunities and expand Player Engagement services across your accounts. If you're passionate about building strong client relationships, growing enterprise accounts, and delivering measurable results, this is a role where you can make a real impact!" That's role overview/responsibilities. Then "What are we looking for? Our Account Manager has a knack for the following skills:" then bullet list under "Account Management & Strategy" etc. Actually they list categories: Account Management & Strategy, Analytics, Communication. Under each they have bullet points. Then "You'd be a great fit for this role if you have:" then list of qualifications/experience. Then "What do we offer?" then they talk about Equal Opportunities Policy, recruitment phases, etc. That's more about process, not benefits. No explicit benefits, pay, schedule. So we should not create Benefits, Pay, Schedule sections unless posting actually states them. It does not state benefits, pay, schedule. So we omit those sections. We need to include sections only when posting has real specific content. So we can have: - About the role (maybe company overview + role overview?). Could split: About the role (company overview) and Responsibilities (role overview). But we need to avoid duplication. Let's decide: Section "About the role": could contain the company overview paragraph (At Keywords Studios...). That's substantive. Section "Responsibilities": contain the Role Overview paragraph. Section "Requirements": maybe the "What are we looking for?" list? Actually that's skills. Could be "Skills". But we have separate headings for Skills and Qualifications. The posting includes "What are we looking for?" with skills categories. Then "You'd be a great fit for this role if you have:" which is qualifications/experience. So we can map: - Skills: the list under "What are we looking for?" (Account Management & Strategy, Analytics, Communication). Provide as

• each bullet. - Qualifications: the list under "You'd be a great fit for this role if you have:" (At least 3 years..., Experience engaging..., Proven experience..., etc). Provide as list. We might also include "Responsibilities" as above. We should not include Benefits, Pay, Schedule. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the exact wording? Probably we can keep the sentences as is, but we can format as

  for prose and

  • for lists. We must remove boilerplate: The "What do we offer?" section includes Equal Opportunities Policy, recruitment phases, etc. That's not benefits; it's process. Should we keep it? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The Equal Opportunities Policy is EEO boilerplate, so we should remove that. Also the recruitment process details might be considered application instructions? It's about the process, but maybe we should keep? The instruction says remove application instructions. The recruitment process details are like application instructions. So we should remove that entire "What do we offer?" section. Also remove the privacy notice line and the "By providing your information..." etc. Also remove the hashtag and the line "That would be it from us - now we are waiting for your move! #imaginemore". Also remove the "Role Information:" block at the end (EN Studio, Location, etc.)? That's metadata like Job ID/requisition numbers; we should fold minor metadata into a short

    or drop it. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it." The Role Information block includes EN Studio, Location, Area of Work, Service, Employment Type, Working Pattern. That's metadata; we could include as a short paragraph maybe. But we need to preserve ALL substantive information; is that substantive? It's about location, employment type, working pattern. That could be considered substantive. However the instruction says "fold minor metadata into a short

    or drop it." So we could include a short

    with that info. But we must not create a heading for it. So we can add a

    at the end with that info. But we need to decide if we keep it. The location: "Location: America Area of Work: Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote". That's substantive. We'll include as a paragraph. Now we need to ensure we don't repeat the job title as a heading. The job title is "Account Manager". Not used as heading. Now produce HTML fragment. Structure:

    About the role

    At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development — from early concept to launch and live operations. Our goal is simple: to be the go-to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life. Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge✨

    Responsibilities

    As an Account Manager in our team, you'll be a key member of the Player Engagement Sales & Business Development team, managing relationships with some of the world's largest enterprise game companies. You will be responsible for developing and executing enterprise account plans, expanding product adoption, and uncovering whitespace opportunities within existing accounts. You'll join a global team and work cross-functionally with diverse teams and cultures to support customer success, legal and billing discussions, overall account strategy, and collaboration with the production team to protect revenues — using a combination of data and real-world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords. You'll also leverage your industry network to create new opportunities and expand Player Engagement services across your accounts. If you're passionate about building strong client relationships, growing enterprise accounts, and delivering measurable results, this is a role where you can make a real impact!

    Skills

    • Account Management & Strategy: Build and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers by addressing whitespace opportunities; Work closely with product and customer success teams to expand adoption of Player Engagement services; Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of Helpshift platform and services; Work with the production team to protect revenues; Receive & respond to customer RFIs/RFPs; Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on introducing Player Engagement Services
    • Analytics: Report on weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals
    • Communication: Work cross-functionally with internal teams to ensure alignment on account strategy and customer objectives; Communicate effectively with senior-level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationships; Act as a trusted advisor, providing guidance and support to enterprise clients
    But note the original had bullet points under each category. We could keep each bullet as separate
  • items. However the instruction: Use
    • for any list of duties/requirements/benefits. So we can break each bullet into separate
    • . Let's do that. Original list: Account Management & Strategy - Build and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers by addressing whitespace opportunities - Work closely with product and customer success teams to expand adoption of Player Engagement services - Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of Helpshift platform and services - Work with the production team to protect revenues - Receive & respond to customer RFIs/RFPs - Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on introducing Player Engagement Services Analytics - Report on weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals Communication - Work cross-functionally with internal teams to ensure alignment on account strategy and customer objectives - Communicate effectively with senior-level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationships - Act as a trusted advisor, providing guidance and support to enterprise clients Thus we can have
      with each of those as
      • . That's fine. Now Qualifications: "You'd be a great fit for this role if you have:" list: - At least 3 years of Account Management experience supporting Game Industry customers - Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP) - Proven experience managing and growing an existing book of business in excess of $20M+ ACV - Experience selling to or working within the Player Engagement ecosystem - Strong critical thinking, commercial creativity, and process-driven execution - Data-driven mentality and ability to work through ambiguity - High attention to detail and ability to perform as a trusted