Account Manager - Pharmacy Care - NH, VT, and ME

Responsibilities

• Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growth.
• Maintain strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-through.
• Maintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferences.
• Act as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions.
• Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship management.
• Partner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accounts.
• Proactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growth.
• Maintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets.
• Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growth.
• Monitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each site.
• Use available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams.
• Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next steps.
• Aid and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothly.
• Ensure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations.
• Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaboration.
• Coordinate client-facing activities such as site visits, outreach, and immunization events.
• Share observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities.

Qualifications

• 4+ years' experience supporting pharmacy or healthcare operations.
• 4+ years' experience in pharmacy or healthcare account management, in a client-facing support role.
• 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs.
• Valid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule.

Preferred Qualifications

• Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accounts.
• Licensed Pharmacy Technician.
• Experience with invoice support, billing follow-up, account onboarding, or related operational coordination activities.
• Experience coordinating healthcare related events.
• Proficiency with MS Office.

Soft Skills

• Strong history of working with multiple stakeholders in a fast-paced healthcare environment, including the ability to multitask, problem-solve, and prioritize.
• Strong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up.

Benefits

• A comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.

Pay and Schedule

• The hourly pay for this role will range from $29 to $52 per hour based on full-time employment.
• We comply with all minimum wage laws as applicable.

Benefits

• Drug-free workplace policy.
• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.