Account Manager, Personal Lines
About the role
As a Personal Lines Account Manager, you'll serve as a trusted resource for clients navigating their personal insurance needs, helping ensure they have the right coverage to protect what matters most. You'll build lasting client relationships, provide thoughtful guidance on coverage options, and deliver the responsive service that helps distinguish TPG in a competitive market. By managing policy changes, renewals, and day-to-day account servicing with accuracy and care, you'll contribute directly to client retention, satisfaction, and long-term growth. This role is well suited for someone who enjoys building relationships, solving problems, and helping people make informed decisions. You'll thrive here if you're naturally curious, take ownership of your work, and enjoy being part of a collaborative team that values continuous learning and exceptional client service.
Responsibilities
- Manage a book of Personal Lines client accounts
- Review coverage and identify potential gaps and exposures
- Process renewals, endorsements, and policy changes
- Partner with carrier representatives to support client needs
- Respond promptly to client questions and service requests
- Maintain accurate account records and documentation
Requirements
- Active Property & Casualty insurance license
- 5+ years of Account Manager experience in insurance
- Strong knowledge of Personal Lines coverages and policies
- Ability to build trusted client and carrier relationships
- Excellent organization and attention to detail
- Proven ability to manage competing priorities
Qualifications
- Independent agency experience
- Experience serving high-net-worth clients’ insurance needs
- Experience with AMS360 or similar agency management systems
- A consultative approach to coverage reviews and client service
- Industry designation(s) or ongoing professional development
Benefits
A comprehensive benefits package including generous Paid Time Off, Medical, Dental, and Vision Insurance, Life and Disability insurance, a Retirement plan, and employee ownership opportunities, as well as profit-sharing. Ongoing support & development, including Continuing Education and encouragement toward professional designations. Hybrid work schedule that supports flexibility while maintaining strong team connection. Community involvement perks, including 8 hours paid volunteer time per quarter, charitable contributions matched by TPG, and an All-company holiday volunteer day.
Pay
$60,000-70,000 annually, exempt (DOE)
Schedule
40 hours/week, Mon-Fri. Hybrid remote opportunities; in-office preferred in Renton, WA or Portland, OR. Open to considering fully remote for highly qualified individuals residing in Pacific, Arizona, or Mountain time zones.