Account Manager, Personal Lines
About HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing customers with peace of mind through unrelenting advocacy and tailored insurance solutions that put clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a-kind aggregation of entrepreneurs and leaders recognized for excellence in the insurance community.
About the Role
We are seeking an Account Manager to join our growing Personal Lines Insurance team. You’ll service the day-to-day needs of insureds and manage the execution of all aspects of the client renewal process.
Responsibilities
- Hold an Alaska Resident License
- Field phone calls, emails, and other communications regarding coverage questions, policy changes, payments, cancellations, etc.
- Manage the execution of the client renewal process, including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the client, and invoicing
- Review quote documents to ensure all insurance requirements are included in the proposal
- Manage client relationships to ensure satisfaction
- Delegate work to Assistant Account Managers to ensure their progress and appropriate workload
- Manage relationships with underwriters to ensure positive results for clients and negotiate coverage
- Ensure completion and accuracy of proposals, binding of coverage, review of policies for accuracy, and creation of client policy summaries and binders
- Set up and maintain electronic records
- Use best practices and internal broker standards for service and maintenance of client files
- Train and collaborate with team members to share and educate on coverage, exposures, and client knowledge
Requirements
- At least 3 years of insurance account management experience with a broker (experience with EPIC is a plus)
- Strong customer service skills with excellent verbal and written communication
- Proficiency in Microsoft Office products
- High school diploma or equivalent
Benefits
- Competitive, flexible benefits options tailored to current and evolving needs
- Health, dental, vision, life, and disability insurance
- FSA, HSA, and 401(k) accounts
- Paid-time-off benefits
- Eligible bonuses, equity, and commissions for some positions
Pay
The expected salary range for this position is $29–$33 per hour, depending on geographical location, skills, experience, and working location.