Account Manager, Personal Lines

About HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

About You

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

Responsibilities

• Have an Alaska Resident License
• Field phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc.
• Manage the execution of all aspects of the client renewal process including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the client where applicable, and invoicing
• Review quote documents to ensure all insurance requirements are included in quote proposal
• Manage client relationships ensuring satisfaction
• Manage and delegate work as needed to Assistant Account Managers to ensure their progress and workload is appropriate
• Manage relationships with underwriters to ensure positive results for clients, and negotiate coverage with underwriters
• Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy, and creation of client policy summaries and binders
• Set up and maintain electronic records
• Use best practices and internal broker standards for service and maintenance of client files and information
• Train and collaborate with team members to share and educate on coverage, exposures, and client knowledge

Requirements

• At least 3 years of insurance account management experience with a broker
• Experience with EPIC is a plus
• Strong knowledge of Microsoft Office products
• Excellent verbal and written communication skills
• High school diploma or equivalent

Benefits

• Competitive, exciting, and friendly work environment
• Continuous opportunities for growth and development
• Competitive and flexible benefits options including health, dental, vision, life, and disability insurance
• FSA, HSA, and 401(k) accounts
• Paid-time-off benefits
• Eligible bonuses, equity, and commissions for some positions

Pay

The expected salary range for this position is $29-$33/hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience, and working location.