Account Manager- Patient Affordability

Responsibilities

• Maintains active programs, including estimating resource needs, managing schedules, and developing specifications.
• Bills, manages budgets, and monitors revenue for accounts/brands.
• Serves as the primary point of contact with customers throughout all program phases.
• Resolves issues and tracks processes related to client desires.
• Provides hardware, software, and portal support, escalating issues as necessary.
• Aids in documentation for continuous process improvement and data analysis.
• Identifies new business opportunities and coordinates with the sales team.
• Coordinates client special projects such as audits and quarterly business reviews (QBRs).
• Proposes program strategies and roadmaps, aligning with the Statement of Work (SOW), and collaborates with Client Services leadership.
• Conducts regular meetings (phone, web, onsite) to update clients on program status, present findings, and facilitate program improvements.
• Maintains healthy relationships with internal functional areas and leads project stakeholders.

Qualifications

• Associate/Bachelor’s Degree in relevant field or equivalent work experience.
• Proficiency in Microsoft Office suite.
• Basic budget/accounting skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Strong customer service and interpersonal skills.
• Two years or more of relevant experience in pharmacy technician, pharmacist, healthcare leadership, pharmaceutical manufacturer, pharmaceutical patient services, prepaid industry, or financial services.
• Preference given to candidates residing in Raleigh/Durham/Chapel Hill, NC area.
• Expected travel: 30% nationwide.